Accounts
Accountinformationen (account information) lists every comrce cloudprint customer account. Each row shows the account’s users, invoice totals, plan, lock state and trial end. Here you lock, unlock or delete an account and open its detail page. Open it with AdministrationAccounts.
What you can do here
Section titled “What you can do here”- Find a customer’s account. The search looks at account names and at the user names, which are email addresses. Find an account
- See why an account can’t print. The column Lockinfo lists every lock with its date and reason. What a lock does
- Lock or unlock an account. A lock needs a reason, an unlock is temporary. Lock or unlock an account
- Delete an account. comrce cloudprint marks it as deleted and signs its users out. Delete an account
- Look up one account. The detail page shows registration, trial and print figures. Open the account detail
The screen at a glance
Section titled “The screen at a glance”
What this screenshot shows
- Screen
- Accountinformationen
- Highlighted
- “Suche”: searches account names and user names
- Also visible
- Accounts named by comrce Hub organization ID or by company name; A print lock and a manual lock in Lockinfo; A deleted account, struck through
- Purpose
- find a customer account and its state
| Region | What it shows | What you do there |
|---|---|---|
| Field Suche (search) | Your search term | Narrow the list |
| Table | One row per account, sorted by account name | Read the state of an account |
| Icons at the end of a row | Delete, lock, unlock, remove lock, details, and Registrierung neu senden (resend registration) | Act on that account |
| Pager below the table | Rows per page (50 by default) and the range shown | Move between pages |
The first two rows in the screenshot have a long name of digits and letters. That is the account’s comrce Hub organization ID. A new account gets this name when the company’s comrce Hub Owner first signs in. The customer can rename the account later under their own account settings.
Find an account
Section titled “Find an account”- Type into Suche, for example part of an email address such as
hoffmann. - Press Enter or click outside the field. comrce cloudprint loads the matching accounts.
The search matches part of the account name or of any user name of the account. Type it in lower case: comrce cloudprint compares your text with the names in lower case. For an account named after its organization ID, search for someone’s email address.
What a lock does
Section titled “What a lock does”Lockinfo shows up to three lines. They come from the server and are always in English.
| Line in Lockinfo | Where it comes from | What it does in the code |
|---|---|---|
Account locked since … '<reason>' | You locked the account here | Blocks new print jobs and the simple API access, and shows the customer Dein Account ist aktuell gesperrt. Für weitere Informationen wende dich bitte an den Support. on their start page. Only when the locking mechanism is switched on on the server. |
Account printlocked since … 'Account wegen offener Rechnungen gesperrt.' | A lock for unpaid invoices. No screen of the current app sets it, so you see it only on older accounts. | Service Clients get no print jobs and the API refuses printing. The customer’s start page shows Du hast das Inklusivvolumen aufgebraucht und einen Plan ausgewählt, bei dem eine Überschreitung nicht möglich ist. Bitte wähle einen kostenpflichtigen Plan aus um weiterzudrucken. |
Account unlock override until … by '…' | Someone used the unlock icon | Lifts the manual lock until that date. It doesn’t lift a lock for unpaid invoices. |
A trial account is never locked. As long as its trial runs, comrce cloudprint ignores every lock.
Lock or unlock an account
Section titled “Lock or unlock an account”Lock
- In the account’s row, select the closed padlock icon. The dialog Account sperren (lock account) opens.
- Type the reason into Grund (reason). Ok becomes available at three characters.
- Select Ok. comrce cloudprint stores the lock with the reason and the time, and the list reloads.
What this screenshot shows
- Screen
- Accountinformationen
- Highlighted
- “Grund”: takes the reason stored with the lock
- Also visible
- Dialog title Account sperren; Buttons Abbrechen and Ok
- Purpose
- lock an account manually
The reason appears in Lockinfo for every colleague. The customer never sees it. Locking again replaces the reason and ends any running unlock.
Unlock
The two unlock icons appear only while the account is print-locked:
- Open padlock (unlock): unlocks the account for 10 days and records your name. The lock itself stays and returns when the unlock ends. Use it when a customer promised to pay.
- Crossed-out padlock (remove lock, Systemadministrator only): removes a manual lock with its reason for good. On a lock for unpaid invoices it acts like the open padlock.
Resend the registration email
Section titled “Resend the registration email”Registrierung neu senden sends the activation email of the old registration again. It goes to the first user of the account. It works only for an account whose first user never confirmed their email address.
Users who come from comrce Hub are confirmed when they first sign in. For their accounts the server refuses the request, and the screen shows no message at all. The button still appears in every row, because the list doesn’t know which accounts are confirmed.
Delete an account
Section titled “Delete an account”- In the account’s row, select the bin icon. A confirmation asks Soll dieser Account wirklich gelöscht werden? (delete this account?).
- Select Ok. The row turns struck through and Gelöscht am (deleted on) shows today’s date.
A deleted account keeps only the detail icon. It doesn’t count as a new or trial account in Statistics any more.
Open the account detail
Section titled “Open the account detail”Select the person icon at the end of a row. Accountinformationen opens with the account name in the heading.
What this screenshot shows
- Screen
- Accountinformationen
- Highlighted
- “Aktueller Plan”: shows the plan of the signed-in user's own account
- Also visible
- Kundennummer Cust-000003318, Gedruckte Seiten 48213; Invoice totals 0,00 €, address and billing email empty; Rechnungen table with headings only
- Purpose
- look up one account
What you can rely on:
| Field | What it shows |
|---|---|
| Accountname, Kundennummer (customer number) | The name and the number Cust- followed by the account ID with leading zeros |
| Registriert am (registered on), Testphase bis (trial until) | When the account was created and when billing starts |
| Letzer Druck am (last print on) | When the account last sent a job to a printer |
| Gelöscht am | The deletion date, or - |
| Gedruckte Seiten (printed pages) | All pages the account ever sent to its printers |
The table Rechnungen would offer a PDF icon and stornieren (cancel) per invoice. Neither works: the server has no action behind them.
Every control, explained
Section titled “Every control, explained”
Every control, explained
Section titled “Every control, explained”Lockinfo
Section titled “Lockinfo”The column Lockinfo in the list.
Up to three English lines from the server. They cover the manual lock, the lock for unpaid invoices and a running unlock. Each has a date and a reason or name. Empty means no lock was ever recorded. See What a lock does.
It’s the first place to look when a customer says nothing prints.
Admins
Section titled “Admins”The column Admins in the list.
Lists the user names of every user of the account, separated by spaces, not only the administrators. A deleted account shows them struck through.
The user names are email addresses, so this tells you whom to contact.
Delete icon
Section titled “Delete icon”The bin icon, first at the end of a row.
Marks the account as deleted after a confirmation. A Supporter sees it only while Offen is under 50 €. A Systemadministrator always sees it.
An account with money still open shouldn’t disappear without a senior look.
Column headers with sort arrows
Section titled “Column headers with sort arrows”Admins, Pricing and Letzter Ausdruck in the table header.
Selecting them shows a sort arrow, but the order doesn’t change. The list is always sorted by account name.
So you know the arrows aren’t broken on your side: sorting by these columns isn’t built.
Table columns
Section titled “Table columns”| Column | What it shows | Why |
|---|---|---|
| ID | The account number | Matches Account- Nr. in Change identity |
| Checkbox | Selects the row; no action uses the selection | – |
| Accountname | The name, struck through when deleted | Recognise the account |
| Summe | Gross total of all invoices | Size of the customer |
| Offen | Gross total of the unpaid invoices | Payment questions |
| Letzter Ausdruck (last printout) | Date a printer last finished a job of the account | See whether printing still works |
| Pricing | Plan number and name; (alt) marks a plan that has ended | Billing questions |
| Testzeitende (end of trial) | The date billing starts | Trial questions |
| Gelöscht am | The date the account was marked deleted | – |
Other controls on this page
| Control | What it does | Why |
|---|---|---|
| Person icon | Opens the account detail | Look up one account |
| Pager | 50, 100, 250 or 500 rows per page | Large lists |
| Suche | Filters by account or user name | Find an account |
Who sees what
Section titled “Who sees what”
Who sees what
Section titled “Who sees what”| Part of the page | Systemadministrator | Supporter |
|---|---|---|
| List, search, lock, unlock, resend, detail | yes | yes |
| Delete icon | always | only while Offen is under 50 € |
| Remove lock (crossed-out padlock) | yes | no |
What you need to know
Section titled “What you need to know”
What you need to know
Section titled “What you need to know”| Topic | Fact |
|---|---|
| Account name | The comrce Hub organization ID until the customer renames it |
| Amounts | Gross, in euros |
| Unlock | Ends 10 days after you select it |
| Trial accounts | Never locked, whatever Lockinfo says |
| Deletion | Signs users out, can’t be undone in the app, keeps the data |
| Search | Starts on Enter or when you leave the field, on the page you are on |
Frequently asked questions
Section titled “Frequently asked questions”
Frequently asked questions
Section titled “Frequently asked questions”Finding accounts
Section titled “Finding accounts”Why can’t I find a customer by their company name?
Section titled “Why can’t I find a customer by their company name?”Accounts created through comrce Hub carry the company’s comrce Hub organization ID as their name until the customer renames them. Search Accountinformationen for part of a user’s email address instead. The search also looks at every user name of the account.
Why does my search show nothing although the account exists?
Section titled “Why does my search show nothing although the account exists?”The search keeps the page you were on. If you were on page 2, it shows page 2 of the results, which is often empty. Go back to page 1 with the pager. Also type the search in lower case.
What is the long ID in the Accountname column?
Section titled “What is the long ID in the Accountname column?”It is the company’s organization ID in comrce Hub. A new account gets this name at the Owner’s first sign-in. The company’s other members are matched to the account through it.
A customer can’t print. How do I see whether the account is locked?
Section titled “A customer can’t print. How do I see whether the account is locked?”Find the account in Accountinformationen and read Lockinfo. Account printlocked since … means a lock for unpaid invoices that stops print jobs. Check Offen for the open amount.
I locked an account, but the customer still prints. Why?
Section titled “I locked an account, but the customer still prints. Why?”A manual lock works only when the locking mechanism is switched on on the server. In the configuration in the code it is off. The lock then appears in Lockinfo but changes nothing. Ask the developers about production.
Why don’t I see the unlock icons on a locked account?
Section titled “Why don’t I see the unlock icons on a locked account?”The unlock icons appear only when comrce cloudprint considers the account locked right now. A manual lock with the locking mechanism switched off doesn’t count, and neither does a lock on a trial account.
How long does an unlock last?
Section titled “How long does an unlock last?”Ten days from the moment you select the open padlock. Lockinfo shows the end date and your user name. A Systemadministrator can remove a manual lock for good with the crossed-out padlock.
Does the customer see the lock reason?
Section titled “Does the customer see the lock reason?”No. The reason you type into Grund is shown only in Lockinfo for staff. A customer with an effective lock sees a general message on their start page asking them to contact support.
Deleting
Section titled “Deleting”Can I undo a deletion?
Section titled “Can I undo a deletion?”No, not in the app. The account stays marked as deleted with the date in Gelöscht am, and its users are signed out. Its data stays in the database, so the developers could reset the mark there.
Why is the delete icon missing for me?
Section titled “Why is the delete icon missing for me?”As a Supporter you see it only while the account has less than 50 € open. Deleted accounts never show it. A Systemadministrator sees it on every account that isn’t deleted yet.
Detail page
Section titled “Detail page”Why does Aktueller Plan show the same plan for every customer?
Section titled “Why does Aktueller Plan show the same plan for every customer?”Aktueller Plan currently reads the plan of your own comrce cloudprint account, not the customer’s. Read the plan in the column Pricing of the list instead.
Where do I see a customer’s invoices?
Section titled “Where do I see a customer’s invoices?”Not on the detail page at the moment: Rechnungen stays empty because the page stops filling in before it. The list shows the gross totals in Summe and Offen.
Troubleshooting
Section titled “Troubleshooting”
Troubleshooting
Section titled “Troubleshooting”| Symptom | What to check |
|---|---|
| The list stays empty | Your comrce cloudprint role. Without Systemadministrator or Supporter, the server refuses the list. |
| A search finds nothing | Go to page 1 of the pager, then type the search again in lower case. Search by a user’s email address. |
| Registrierung neu senden does nothing | The first user is already confirmed, which is true for every comrce Hub user. Nothing is sent and no message appears. |
| A locked customer still prints | The locking mechanism is switched off on the server, or the account is still in its trial. |
| The detail page shows 0,00 € and no invoices | A known defect of the detail page. Use Summe and Offen in the list. |
| stornieren or the PDF icon does nothing | The server has no action behind them. Ask the developers to cancel an invoice. |
Related
Section titled “Related”- comrce cloudprint administration
- Change identity: see the account as the customer sees it
- Customer messages: tell a customer about a lock
- Statistics: the figures of all accounts