Change identity
Identitätswechsel (change identity) signs you in to comrce cloudprint as a customer user. Search for the person, select the play icon in their row, and you see their account exactly as they do. Zurück zum Admin (back to admin) in the top bar brings you back. No PIN or approval from the customer is needed. Open it with AdministrationIdentitätswechsel.
What you can do here
Section titled “What you can do here”- Find a customer user. The search runs as you type and covers user names and account names of every account. Find the user
- Sign in as that user. You get their roles and their menu, and every action happens in their name. Sign in as a customer
- Return to your own account. One button in the top bar. Return to your own account
The screen at a glance
Section titled “The screen at a glance”
What this screenshot shows
- Screen
- Identitätswechsel
- Highlighted
- “Suche”: searches user names and account names as you type
- Also visible
- Three users, one in a deleted account (struck through); Play icon at the end of each row you can take over
- Purpose
- find the customer user to sign in as
| Region | What it shows | What you do there |
|---|---|---|
| Field Suche (search) | Your search term | Type part of a user name or account name |
| Table | ID (user ID), Benuzername (user name), Account- Nr. (account number), Accountname | Pick the right person |
| Play icon at the end of a row | Missing for users of a deleted account | Sign in as that user |
Find the user
Section titled “Find the user”Type into Suche. The table updates with every character. It lists each user whose user name or account name contains your text. User names are email addresses, so part of the address works best, such as hoffmann. Type in lower case, because the names are compared in lower case.
A user of a deleted account appears struck through and has no play icon. You can’t sign in as them.
Sign in as a customer
Section titled “Sign in as a customer”- Find the user and select the play icon at the end of their row.
- comrce cloudprint signs you in as that user and opens their start page. The top bar now shows the customer’s menu and their user name.
- Work in the account as the customer would: check Client- Aufträge (client jobs), Drucker (printers) or the settings.
What this screenshot shows
- Screen
- Zurück zum Admin
- Highlighted
- “Zurück zum Admin”: ends the identity change and signs you in as yourself
- Also visible
- Customer menu and the customer's user name in the top bar; The customer's start page with Accountstatus and pages per hour
- Purpose
- see what the customer sees, then return
While you act as the customer, you have their roles, not yours. Administration disappears from the top bar. Everything you change, you change in the customer’s account and in their name.
Two things are different from the customer’s own view:
- Zurück zum Admin in the top bar. It is shown only while you act as someone else.
- A download icon before the ID of each Service Client on Service- Clients. It asks the running Service Client to send its configuration and log. The screen shows no result and nothing downloads in the browser.
Return to your own account
Section titled “Return to your own account”Select Zurück zum Admin in the top bar. You are signed in as yourself again, and the start page opens. Select Administration to continue in the admin area.
The change of identity lasts until you select Zurück zum Admin or sign out. Reloading the page or closing the tab doesn’t end it.
What the customer notices
Section titled “What the customer notices”Nothing, as far as the code shows. comrce cloudprint sends the customer no email and shows them no notice. Their own sessions keep running as before. The change is written only to the server log, which the developers read.
Every control, explained
Section titled “Every control, explained”
Every control, explained
Section titled “Every control, explained”Play icon
Section titled “Play icon”At the right end of a row in the result table.
Signs you in as that user and opens their start page. A Supporter can’t sign in as a user with the comrce cloudprint role Systemadministrator. Then the server refuses, and a message at the bottom says the change failed.
Seeing the customer’s own screens is the fastest way to reproduce what they report.
Zurück zum Admin
Section titled “Zurück zum Admin”The top bar, after the customer’s menu entries, only while you act as a customer.
Ends the change of identity, signs you in as yourself and opens the start page.
You leave the customer’s account without signing out of comrce Hub.
Search field
Section titled “Search field”Suche above the table.
Searches as you type, across user names and account names of every account. Clearing it lists every user.
Customers usually give you their email address or company.
Other controls on this page
| Control | What it does | Why |
|---|---|---|
| Struck-through row | A user of a deleted account, without play icon | Deleted accounts can’t be entered |
Who sees what
Section titled “Who sees what”
Who sees what
Section titled “Who sees what”| Part of the page | Systemadministrator | Supporter |
|---|---|---|
| Search and play icon | yes | yes |
| Sign in as a user with the role Systemadministrator | only without any other comrce cloudprint role | no |
The server checks a Systemadministrator’s own roles strictly. If your comrce cloudprint user also holds a customer role, signing in as another Systemadministrator is refused too.
What you need to know
Section titled “What you need to know”
What you need to know
Section titled “What you need to know”| Topic | Fact |
|---|---|
| Scope | Every user of every account, deleted ones excluded |
| Customer consent | Not asked, no PIN |
| Your rights meanwhile | Exactly the customer’s roles |
| Duration | Until Zurück zum Admin or sign-out |
| Trace | A server log entry only, not visible in the app |
Frequently asked questions
Section titled “Frequently asked questions”
Frequently asked questions
Section titled “Frequently asked questions”Signing in as a customer
Section titled “Signing in as a customer”Do I need the customer’s service PIN?
Section titled “Do I need the customer’s service PIN?”No. Identitätswechsel in comrce cloudprint needs only your comrce cloudprint role. The service PIN belongs to impersonation in comrce Hub, described in Impersonating a customer.
Does the customer get an email or a notice?
Section titled “Does the customer get an email or a notice?”No. As far as the code shows, comrce cloudprint tells the customer nothing. Only the server log records who changed into whom.
Can I change something in the customer’s account?
Section titled “Can I change something in the customer’s account?”Yes. While you act as the customer you have their roles. Every change is saved in their account and in their name. Agree changes with the customer first.
Why is the Administration button gone?
Section titled “Why is the Administration button gone?”You now have the customer’s roles, and customers never see Administration in their top bar. Select Zurück zum Admin to get your own roles back.
Why is there no play icon in some rows?
Section titled “Why is there no play icon in some rows?”Those users belong to a deleted account, shown struck through. Users of deleted accounts are signed out at once, so you can’t sign in as them.
Can a Supporter sign in as a Systemadministrator?
Section titled “Can a Supporter sign in as a Systemadministrator?”No. The server refuses it, and a message at the bottom of the screen says the change of identity failed. Ask a Systemadministrator.
Returning
Section titled “Returning”How do I get back to my own account?
Section titled “How do I get back to my own account?”Select Zurück zum Admin in the top bar. comrce cloudprint signs you in as yourself and opens the start page. From there, select Administration.
Does closing the tab end the change of identity?
Section titled “Does closing the tab end the change of identity?”No. comrce cloudprint keeps you signed in as the customer in this browser. Select Zurück zum Admin before you leave, or sign out.
What is the download icon on the Service Clients page?
Section titled “What is the download icon on the Service Clients page?”It appears only while you act as a customer. It asks the running Service Client for its configuration and log. The web app shows no result and downloads nothing.
Troubleshooting
Section titled “Troubleshooting”
Troubleshooting
Section titled “Troubleshooting”| Symptom | What to check |
|---|---|
| The table stays empty while you type | Your comrce cloudprint role. Without Systemadministrator or Supporter the server refuses the search. Then try lower case. |
| A message says the change of identity failed | The target user has the role Systemadministrator and you don’t qualify. See Who sees what. |
The message shows Identitätswechsel fehlgeschlagen. | The same failure. The app shows the umlaut as code in this message. |
| After returning, the start page is empty | Your own user has no customer role. Open Administration. |
Related
Section titled “Related”- comrce cloudprint administration
- Accounts: the account’s lock state and money
- Customer messages: the pop-ups a customer sees after signing in
- Impersonating a customer: the same idea in comrce Hub, with a service PIN