A Marketplace partner user
Which partner cards does this partner look after? The partner user page shows one Marketplace Partner account and the Marketplace partner cards it owns.
A Marketplace Editor gets this page when they open a row in Hub Team. From here you reach each partner card, the partner’s logs and the delete button. Staff roles open the same person on the team member page instead.
What you can do here
Section titled “What you can do here”- See what a Marketplace partner owns. The Listings card lists every partner card with this account as owner. The screen at a glance.
- Jump to editing a card. Open the card editor or the partner page editor. Open a partner card.
- Check what the partner did. View Logs opens the partner’s own actions in a filtered Logs tab. Open the partner’s logs · The audit trail.
- Delete the partner account. This ends the partner’s access and removes them as owner of their cards. Delete the partner account.
The screen at a glance
Section titled “The screen at a glance”
What this screenshot shows
- Highlighted
- “Listings”: none (orientation)
- Also visible
- Header: View Logs, Delete; Listings: 3 rows with Details and Content buttons; Visibility On/Off; Last modified "-" when unknown
- Purpose
- the partner user page as it opens
| Region | What it shows | What you do there |
|---|---|---|
| Header card | Initials or avatar, name, email, status | Identify the Marketplace partner |
| Header buttons | View Logs and the red button Delete | Open logs, delete |
| Listings | How many cards the partner owns, and one row per card | Open a card or its page |
The page opens in a tab named after the partner and reloads its data every 60 seconds.
Open a partner card
Section titled “Open a partner card”In a row of the Listings table, choose one of two actions. Both open in new tabs.
- Details edits the partner card: name, logo, owner and visibility.
- Content edits the partner’s own page.
For a deleted partner, the Actions column is hidden.
Ownership is set on the partner card, not here. To give a Marketplace partner a card, open the card and choose them as owner. The card then appears in this list.
What this screenshot shows
- Highlighted
- “This user does not own any marketplace partner listings.”: none
- Also visible
- 0 owned listings
- Purpose
- empty state of the listings
Open the partner’s logs
Section titled “Open the partner’s logs”
What this screenshot shows
- Highlighted
- “View Logs”: opens the Logs filtered to this user, scope Internal
- Also visible
- Delete button next to it; Listings card below
- Purpose
- entry point to a partner user's audit trail
View Logs opens a Logs tab named after the partner, for example “Felix Braun Logs”. It is filtered to the partner’s account. For a Marketplace Editor, this is the only way into the logs. The user filter stays locked to that partner. Details are in The audit trail.
Delete the partner account
Section titled “Delete the partner account”-
Select the red button Delete in the header.
-
Read the dialog Delete marketplace partner user? and confirm with Delete.
Deleting a partner user also removes them as owner of their partner cards. What this screenshot shows
- Highlighted
- “Delete”: deletes the partner user
- Also visible
- Title: Delete marketplace partner user?; Buttons: Cancel, Delete
- Purpose
- confirmation before deleting a partner user
-
comrce Hub shows User deleted., closes the partner’s tabs and reloads the team list.
Deleting signs the partner out everywhere and removes them as owner of every partner card. The cards stay in the Marketplace without an owner. The account remains in the team list as Deleted.
Every control, explained
Section titled “Every control, explained”
Every control, explained
Section titled “Every control, explained”Delete
Section titled “Delete”The red button in the header. A Super Admin, Admin or Marketplace Editor sees it. It is hidden on your own account and on a deleted one.
Deletes the partner account after confirmation. On failure, the toast Could not delete user. appears.
When a partnership ends, the partner’s access to their cards must end too.
View Logs
Section titled “View Logs”The outlined button in the header. Every role that opens this page sees it.
Opens the Logs for this account, with the actor switch on Internal. For a Supporter, the tab stays empty, as Open the partner’s logs explains.
Marketplace partners edit their own cards. The logs show what they changed and when.
Listings columns
Section titled “Listings columns”| Column | What it shows | Why |
|---|---|---|
| Section | The Marketplace section of the card | Where customers find it |
| Service | The service within the section | What the partner offers |
| Partner card | The card’s name | Which card |
| Last modified | The last change to the card, or ”-” when unknown | Spot stale cards |
| Visibility | On or Off | Whether customers can see the card |
| Actions | Details and Content | Edit the card or its page |
Rows are ordered like the Marketplace: by section, then service, then card.
Other controls on this page
| Control | What it does | Why |
|---|---|---|
| Cancel in the delete dialog | Closes the dialog without deleting | Back out of a deletion |
Who sees what
Section titled “Who sees what”
Who sees what
Section titled “Who sees what”| Part of the page | Who sees it |
|---|---|
| The page | Marketplace Editor from the team list. Super Admin, Admin, Supporter and Partner only by a direct link |
| Delete | Super Admin, Admin, Marketplace Editor |
| Actions | Everyone who sees the page, while the account is not deleted |
Frequently asked questions
Section titled “Frequently asked questions”
Frequently asked questions
Section titled “Frequently asked questions”General
Section titled “General”Why do I get this page and not the normal team member page?
Section titled “Why do I get this page and not the normal team member page?”You are a Marketplace Editor. For that role, the team list opens Marketplace partner accounts on the partner user page, which shows their partner cards. Staff roles get the regular team member page with roles and two-factor settings.
How do I give a Marketplace partner a partner card?
Section titled “How do I give a Marketplace partner a partner card?”Open the partner card in the Marketplace editor and choose the partner as owner there. The card then appears in the Listings list on the partner user page. This page itself cannot assign cards.
Why does a Marketplace partner have no listings?
Section titled “Why does a Marketplace partner have no listings?”No partner card names the account as owner yet. Or a role change or a deletion removed the ownership. Set the partner as owner on the card in the Marketplace editor.
Can I change a Marketplace partner’s role here?
Section titled “Can I change a Marketplace partner’s role here?”No. The partner user page has no role select. A Super Admin or Admin changes roles on the regular team member page. Any role other than Marketplace Partner removes the partner’s card ownership.
Deleting
Section titled “Deleting”What happens to the partner’s cards when I delete the partner?
Section titled “What happens to the partner’s cards when I delete the partner?”The cards stay in the Marketplace exactly as they are, but no longer have an owner. Choose a new owner on each card if someone should keep editing it.
How do I know the partner account was deleted?
Section titled “How do I know the partner account was deleted?”After you confirm with Delete, the toast User deleted. appears. The partner’s tab closes, and the team list shows the account as Deleted.
What do the partner’s logs show?
Section titled “What do the partner’s logs show?”The Logs tab from View Logs shows what the Marketplace partner did while signed in. Examples are partner card and partner page updates, logo uploads and sign-ins. Changes others made to the partner’s cards appear under those people.
Why can’t I change the user filter in the partner’s logs?
Section titled “Why can’t I change the user filter in the partner’s logs?”For a Marketplace Editor, the user filter is locked to the partner you came from. The actor switch and the company filter are hidden. A Super Admin, Admin or Supporter can change every filter in the same tab.
Troubleshooting
Section titled “Troubleshooting”
Troubleshooting
Section titled “Troubleshooting”| Symptom | What to check |
|---|---|
| Could not load marketplace partner user. | The account no longer has the Marketplace Partner role, for example after a role change. Open it from the team list again. |
| This user does not own any marketplace partner listings. | No card names this partner as owner. Assign the partner on the card. |
| Could not delete user. | The account was already deleted, or it is your own. Reload the page. |
| The Actions column is missing | The account is deleted. Edit its cards from the Marketplace overview. |
| The partner’s Logs tab is empty for a Supporter | A Supporter sees only customer events. Ask an Admin to open the logs. |