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comrce Hubcomrce HubAdmin Guide

Invites

For: Staff with the Admin, Super Admin or Marketplace Editor role who invite peopleRequires: The Admin or Super Admin role, or the Marketplace Editor role (Marketplace Partner invitations only)Screenshots show sample data

“I never got the email” is a two-click fix here. The Invites screen lists every hub team invitation that nobody has accepted yet, open or expired. Here you resend an invitation or delete an expired one.

Open it with Pending invites at the top right of Hub Team. New invitations are sent from the team screen (Give a new colleague access to the admin console).

What you can do here

Section titled “What you can do here”
  • See who has not accepted yet. One row per invitation, newest first, with role, creation date and expiry. Expired dates are red. The screen at a glance.
  • Find an invitation. Search the email addresses and filter by role. Find an invitation.
  • Resend an invitation. This sends the email again and gives the link a fresh validity, also for expired invitations. Resend an invitation.
  • Delete an expired invitation. This frees the email address for a new invitation. Delete an expired invitation.

The screen at a glance

Section titled “The screen at a glance”
The Invites screen of the Hub Team, opened in a tab titled "Pending invites", signed in as a Super Admin. Above the table are "Search by email" and the role filter set to "Any". Six invitations are listed with Email, Role, Creation date, Expiration date and Actions, newest first: lea.fischer@example.com (Supporter), eva.koch@example.com (Admin) and jan.schneider@example.com (Marketplace Partner) are still open and have only "Resend Invite"; clara.neumann@example.com (Partner), moritz.weber@example.com (News Editor) and ida.wolf@example.com (Marketplace Partner) have expired, so their expiration dates are red and they also have a red "Delete" button.The Invites screen of the Hub Team, opened in a tab titled "Pending invites", signed in as a Super Admin. Above the table are "Search by email" and the role filter set to "Any". Six invitations are listed with Email, Role, Creation date, Expiration date and Actions, newest first: lea.fischer@example.com (Supporter), eva.koch@example.com (Admin) and jan.schneider@example.com (Marketplace Partner) are still open and have only "Resend Invite"; clara.neumann@example.com (Partner), moritz.weber@example.com (News Editor) and ida.wolf@example.com (Marketplace Partner) have expired, so their expiration dates are red and they also have a red "Delete" button.
Open and expired invitations side by side. Only expired ones can be deleted.
What this screenshot shows
Screen
Invites
Highlighted
“Invites”: none (orientation)
Also visible
3 open invitations with Resend Invite; 3 expired invitations with red expiry date, Resend Invite and Delete
Purpose
the screen as it first opens
RegionWhat it showsWhat you do there
Filter rowThe search field (Search by email) and the role filterNarrow the list
The listEmail, Role, Creation date, Expiration date, ActionsResend or delete
FooterRow count and pages, seven rows per pagePage through

The tab is called Pending invites. An invitation leaves this list the moment it is accepted. The person then appears in the team list.

Find an invitation

Section titled “Find an invitation”

Type part of the email address into the search field. Every word you type must appear in the address. Choose a role in the role filter to see only invitations for that role. When you arrive from Search in invites instead on the team screen, both are already filled in.

Resend an invitation

Section titled “Resend an invitation”

  1. Select Resend Invite in the invitation’s row.

  2. Confirm with Yes, resend.

    The confirmation dialog "Resend Invite?" that opens from "Resend Invite" on the row of lea.fischer@example.com. The text reads "Are you sure you want to resend this invite? This will send a new email to the invited user." The buttons are "Cancel" and the highlighted "Yes, resend". Confirming emails the same invitation link again and moves the expiration date to seven days from now; the toast reads "Invite resent successfully".The confirmation dialog "Resend Invite?" that opens from "Resend Invite" on the row of lea.fischer@example.com. The text reads "Are you sure you want to resend this invite? This will send a new email to the invited user." The buttons are "Cancel" and the highlighted "Yes, resend". Confirming emails the same invitation link again and moves the expiration date to seven days from now; the toast reads "Invite resent successfully".
    Resending sends the invitation email again and gives it seven fresh days.
    What this screenshot shows
    Screen
    Invites
    Highlighted
    “Yes, resend”: resends the invitation and resets its expiry to 7 days
    Also visible
    Title: Resend Invite?; Buttons: Cancel, Yes, resend
    Purpose
    confirmation before resending

  3. comrce Hub emails the same link again and sets the expiry to seven days from now. It shows Invite resent successfully.

The link in the earlier email works again too, because it is the same link. Resending an expired invitation makes it open again.

Delete an expired invitation

Section titled “Delete an expired invitation”

Delete appears only on rows whose expiry date is red. Confirm in the dialog Delete expired invitation? with Delete.

The confirmation dialog "Delete expired invitation?" that opens from "Delete" on the expired invitation of clara.neumann@example.com. The text reads "This expired invitation will be permanently removed." The buttons are "Cancel" and the highlighted confirm button "Delete". Confirming removes the invitation from the list, so the same email address can be invited again.The confirmation dialog "Delete expired invitation?" that opens from "Delete" on the expired invitation of clara.neumann@example.com. The text reads "This expired invitation will be permanently removed." The buttons are "Cancel" and the highlighted confirm button "Delete". Confirming removes the invitation from the list, so the same email address can be invited again.
Deleting an expired invitation frees the email address for a new invitation.
What this screenshot shows
Screen
Invites
Highlighted
“Delete”: deletes the expired invitation
Also visible
Title: Delete expired invitation?; Buttons: Cancel, Delete
Purpose
confirmation before deleting an expired invitation

An expired invitation still blocks a new invitation for the same email address. Delete or resend it before you invite the person again.

Every control, explained

Section titled “Every control, explained”

Resend Invite

Section titled “Resend Invite”
Where

In every row, in the Actions column. It asks for confirmation.

What

Sends the invitation email again with the same link and restarts the validity, as in Resend an invitation. This works for open and expired invitations. On failure, the toast Failed to resend invite appears.

Why

Invitation emails land in spam folders, and people go on holiday. Resending is quicker than inviting again.

Delete

Section titled “Delete”
Where

Next to Resend Invite, only on expired rows. It asks for confirmation.

What

Removes the expired invitation for good and refreshes the list. The toast is Expired invitation deleted.. comrce Hub refuses to delete an invitation that has not expired.

Why

Expired invitations block the email address. Deleting them is the way to start over with a different role.

Role filter

Section titled “Role filter”
Where

Next to the search field. Screen readers announce it as Filter by role.

What

Any shows every invitation. The other options are the six roles you can invite. Only Super Admin is missing. Each shows only invitations for that role. For a Marketplace Editor, the filter is locked to Marketplace Partner.

Why

See all open invitations for one role at once.

The Invites screen as the Marketplace Editor lukas.hartmann@example.com sees it. The role filter "Filter by role" next to "Search by email" is greyed out, fixed to "Marketplace Partner", and highlighted. The table lists only the two Marketplace Partner invitations: jan.schneider@example.com, still open with "Resend Invite", and ida.wolf@example.com, expired with a red expiration date and both "Resend Invite" and "Delete". Invitations for other roles are not shown to this role.The Invites screen as the Marketplace Editor lukas.hartmann@example.com sees it. The role filter "Filter by role" next to "Search by email" is greyed out, fixed to "Marketplace Partner", and highlighted. The table lists only the two Marketplace Partner invitations: jan.schneider@example.com, still open with "Resend Invite", and ida.wolf@example.com, expired with a red expiration date and both "Resend Invite" and "Delete". Invitations for other roles are not shown to this role.
A Marketplace Editor sees and manages only Marketplace Partner invitations.
What this screenshot shows
Screen
Invites
Highlighted
“Filter by role”: none
Also visible
Two Marketplace Partner invitations
Purpose
what a Marketplace Editor sees

Other controls on this page

ControlWhat it doesWhy
Search field Search invitesMatches the email address. Every word you type must appear in itFind one person’s invitation
Page buttons in the footerMove between pages of seven rowsReach older invitations

Who sees what

Section titled “Who sees what”
Part of the screenWho sees it
The screenSuper Admin, Admin, Marketplace Editor
Invitations for every roleSuper Admin, Admin
Only Marketplace Partner invitationsMarketplace Editor
Nothing (no access)Supporter, Partner, Marketplace Partner, News Editor

What you need to know

Section titled “What you need to know”
TopicFact
Expired is not deletedAn expired invitation stays in the list until someone deletes or resends it.
One per addressWhile an invitation exists for an email address, open or expired, no second one can be sent.
SortingNewest invitation first.
RefreshThe list reloads after a delete. Reopen the tab to see invitations sent by others.

Frequently asked questions

Section titled “Frequently asked questions”

Following up

Section titled “Following up”

How long is a team invitation valid?

Section titled “How long is a team invitation valid?”

A team invitation is valid for seven days after it was sent. Each Resend Invite starts a new seven-day period from that moment. This also works for expired invitations.

Section titled “The person says the link in the email has expired. What do I do?”

Open the invitations with Pending invites on the team screen, find the email address and select Resend Invite. The person gets a new email, and the link works again.

Section titled “Does resending send a new link?”

No, comrce Hub sends the same link again and extends its expiry. The link in the earlier email also works again. The role of the invitation does not change.

Why is someone I invited missing from this list?

Section titled “Why is someone I invited missing from this list?”

The person has already accepted and now appears in the team list. Or someone deleted the expired invitation. A Marketplace Editor also sees only invitations for Marketplace Partner.

Deleting

Section titled “Deleting”

Why can’t I delete an open invitation?

Section titled “Why can’t I delete an open invitation?”

comrce Hub deletes invitations only after they have expired. For an open one, the delete button is hidden. To stop an open invitation from being used, wait until it expires, then delete it.

I invited someone with the wrong role. How do I fix it?

Section titled “I invited someone with the wrong role. How do I fix it?”

Let the person accept, then change the role on their team member page. Or wait until the invitation expires, delete it and invite the address again with the right role. An existing invitation blocks a new one.

Access

Section titled “Access”

Why can’t I open the invitations?

Section titled “Why can’t I open the invitations?”

Only a Super Admin, an Admin or a Marketplace Editor may open the invitations screen. A Supporter or Partner gets a no-access card instead.

Why does the tab say Pending invites when it shows expired invitations too?

Section titled “Why does the tab say Pending invites when it shows expired invitations too?”

The tab title and the heading are two different labels in comrce Hub. The screen lists every invitation nobody has accepted: open ones, and expired ones with a red date.

Troubleshooting

Section titled “Troubleshooting”
SymptomWhat to check
Failed to resend inviteYour role may not manage this invitation, or it was accepted meanwhile. A Marketplace Editor only manages Marketplace partner invitations. Reload the tab.
Failed to delete expired invitation.The invitation has not expired yet, or someone else resent it meanwhile.
The person never got the emailCheck the address for typos, then resend. If the address is wrong, wait for expiry, delete the invitation and invite the correct address.
No data foundClear the search and set the role filter to Any.
Section titled “Related”