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comrce Hubcomrce HubAdmin Guide

Create or edit a service

For: comrce staff who run the MarketplaceRequires: The Admin, Super Admin or Marketplace Editor roleScreenshots show sample data

A service is one kind of help sellers look for, such as VAT registration abroad. It sits in a section, and partners offer it. This form sets the service’s section, English texts, icon, visibility, coming-soon status and tags.

Open it from Marketplace with New service, with New service on a section card, or with Settings on a service.

What you can do here

Section titled “What you can do here”

The screen at a glance

Section titled “The screen at a glance”
The edit tab of the service "VAT registration abroad", opened with Settings on its panel in the Marketplace overview. The icon card titled "Icon name" shows the default icon and "Upload image". Under "Service details" the form shows "English title" with "VAT registration abroad", the "Section" select set to "Tax and accounting" with a red info icon, the English description, the Visibility switch on ("Shown in marketplace") and the Release status switch off ("Shown as available now, change to mark as coming soon"), followed by a note that services without partners stay hidden unless marked as coming soon. The "Tags" block lists two rows, "Tax" and "OSS", each with move arrows and a delete icon; the highlighted "Add tag" button adds a row, up to six. Reset and "Save service" close the form.The edit tab of the service "VAT registration abroad", opened with Settings on its panel in the Marketplace overview. The icon card titled "Icon name" shows the default icon and "Upload image". Under "Service details" the form shows "English title" with "VAT registration abroad", the "Section" select set to "Tax and accounting" with a red info icon, the English description, the Visibility switch on ("Shown in marketplace") and the Release status switch off ("Shown as available now, change to mark as coming soon"), followed by a note that services without partners stay hidden unless marked as coming soon. The "Tags" block lists two rows, "Tax" and "OSS", each with move arrows and a delete icon; the highlighted "Add tag" button adds a row, up to six. Reset and "Save service" close the form.
A service has a section, English texts, two switches and up to six tags. Moving it to another section moves its translations.
What this screenshot shows
Screen
Service details
Highlighted
“Add tag”: adds an empty tag row, greyed out at 6 tags
Also visible
Section Tax and accounting with the red info icon that warns about moving texts; Visibility on, release status off; Tags Tax and OSS with arrows and delete buttons
Purpose
Editing an existing service
RegionWhat it showsWhat you do there
Icon cardThe service icon, titled Icon nameUpload, change or delete the icon
Service detailsTitle, section, description, two switches, a noteEnter the service data
TagsOne row per tag with order arrows and deleteAdd, order and remove tags
FooterReset, Save serviceUndo or save

Create a service

Section titled “Create a service”
  1. On the overview, use New service on the section card where the service belongs. Or use New service in the header and choose the Section yourself.
  2. Enter the English title and the English description.
  3. Optional: switch on Release status if sellers should see the service before it has partners.
  4. Optional: type tags, one per row.
  5. Select Save service. "Service saved." appears, and the tab closes.
The Create service tab opened from the section card "Tax and accounting", so the "Section" select already shows "Tax and accounting". "English title", scrolled just out of view, holds "Customs and import duties", and "English description" a sentence about customs declarations for goods shipped to Switzerland and the United Kingdom. The Visibility switch is on. The highlighted Release status switch is now on and reads "Marked as coming soon, change to show as available now", so the service appears in the Marketplace with a Coming soon badge even before it has partners. Below are the note about services without partners and the Tags block with one empty "English label" row.The Create service tab opened from the section card "Tax and accounting", so the "Section" select already shows "Tax and accounting". "English title", scrolled just out of view, holds "Customs and import duties", and "English description" a sentence about customs declarations for goods shipped to Switzerland and the United Kingdom. The Visibility switch is on. The highlighted Release status switch is now on and reads "Marked as coming soon, change to show as available now", so the service appears in the Marketplace with a Coming soon badge even before it has partners. Below are the note about services without partners and the Tags block with one empty "English label" row.
Release status on marks a service as coming soon. It then stays visible in the Marketplace before any partner is added.
What this screenshot shows
Screen
Create service
Highlighted
“Release status”: marks the service as coming soon
Also visible
Section preselected: Tax and accounting; English title: Customs and import duties; Visibility on; One empty tag row
Purpose
Announcing a service before it has partners, started from a section card

Example: Customs and import duties in Tax and accounting, release status on, no partners yet. Sellers see the service under Tax and accounting with the badge Coming soon. When the first partner is added, switch release status off.

Edit a service and its tags

Section titled “Edit a service and its tags”

Open the service with Settings. Change texts, switches or tags, then save. You edit tags in English only. Their other languages come from the translations CSV.

Tag actionHowLimit
AddAdd tagDisabled at 6 rows
ReorderArrows under OrderSaved with the form
RemoveBin icon at the end of the rowThe last row stays. Leave it empty.
RenameType in the rowThe tag length

A tag keeps its key when you rename it, so its translations stay attached.

Move a service to another section

Section titled “Move a service to another section”

Choose another Section on an existing service and save. The red info icon next to the field warns: "Changing this section changes the translation path for the service and overwrites the existing marketplace translations for this service and its partners."

The texts of the service and its partners move to the new section’s path in every language. Anything already stored at that path is replaced. There is no confirmation dialog. The move happens when you save.

Every control, explained

Section titled “Every control, explained”

Release status

Section titled “Release status”
Where
Second switch, labelled Release status.
What
Off by default: "Shown as available now, change to mark as coming soon". On: "Marked as coming soon, change to show as available now". The service then shows the Coming soon badge. Sellers see it even without partners.
Why
Services without partners are not shown in the marketplace, even when visibility is enabled, unless marked as “coming soon” (set via Release status).

Visibility

Section titled “Visibility”
Where
First switch, labelled Visibility.
What
On by default. Off hides the service and its partners from sellers and from partner users’ choices. Saved with the form.
Why
Prepare or pause a service without deleting it.

Icon card

Section titled “Icon card”
Where
Top of the tab, titled Icon name.
What

Upload image, or Change image when an icon exists, opens a cropper with a square frame. Choose a file or paste an http or https image address under Paste image URL. Drag the image into place and confirm with Save.

  • Accepted images: PNG or JPEG of at most 8 MB, 8,192 pixels per side and 16 megapixels. The file name ending must match the format.
  • Refused images: WebP, GIF, SVG and animated images. The dialog stays open and shows the reason in red. Troubleshooting lists the messages.
  • Stored format: the icon keeps its format, PNG or JPEG. comrce Hub removes hidden metadata.
  • When it saves: on an existing service, upload and delete save at once. On a new service, the icon uploads right after creation.
Why
The icon shows on the service in the sellers’ Marketplace.
The dialog "Upload image", opened from the icon card of the service "VAT registration abroad" after a PNG file was chosen. The square crop area shows a white circle with the letters VAT on a transparent background; dragging moves the image inside the square. Below is the "Zoom" slider at its lowest setting, which enlarges the image up to three times. The footer has "Change image" to pick another file, "Cancel", and the highlighted "Save", which uploads the cropped icon at once in the format of the chosen file.The dialog "Upload image", opened from the icon card of the service "VAT registration abroad" after a PNG file was chosen. The square crop area shows a white circle with the letters VAT on a transparent background; dragging moves the image inside the square. Below is the "Zoom" slider at its lowest setting, which enlarges the image up to three times. The footer has "Change image" to pick another file, "Cancel", and the highlighted "Save", which uploads the cropped icon at once in the format of the chosen file.
The service icon is cropped square. On an existing service Save uploads it at once.
What this screenshot shows
Screen
Icon name
Highlighted
“Save”: uploads the cropped service icon
Also visible
Square crop area with a white VAT icon; Zoom slider at 1x; Buttons Change image and Cancel
Purpose
Cropping a service icon before upload

English title and section

Section titled “English title and section”
Where
First fields under Service details. Both required.
What
The title takes up to 80 characters, no HTML. On a new service it also produces the service key. The section select lists every section by its translated title.
Why
Sellers pick a service by its title. The section decides where it appears.

Tags

Section titled “Tags”
Where
The Tags block below the note.
What
Up to 6 rows of English label, each up to 80 characters. Empty rows are dropped on save.
Why
Tags show on the service, and the sellers’ Marketplace search matches them.

English description

Section titled “English description”
Where
Below the section. Required, with a character counter.
What
Up to 360 characters, no HTML. Shown under the service title.
Why
Explains what the partners in this service do for a seller.

Other controls on this page

ControlWhat it doesWhy
ResetRestores the values the form opened with. Icon changes stay.Start over after an experiment
Save serviceChecks and saves the form, then closes the tabMakes the change live
Zoom sliderEnlarges the image up to three times in the cropperFit a small logo to the tile

What you need to know

Section titled “What you need to know”
TopicFact
LimitsSee the title, tags, the description and the icon card.
Visibility ruleSellers see a visible service only with a visible partner, or when it is marked as coming soon.
KeyMade from the first title in English. Never changes.
MovingMoves all texts of the service and its partners in every language.
AuditService created, updated, deleted and icon changes are in the audit trail.

Frequently asked questions

Section titled “Frequently asked questions”

General

Section titled “General”

Why does my new service not show on the sellers’ Marketplace?

Section titled “Why does my new service not show on the sellers’ Marketplace?”

Sellers see a service only when it and its section are visible. It also needs a visible partner, or release status on to mark it as coming soon. Add a partner, or switch release status on to announce it.

What does coming soon look like for sellers?

Section titled “What does coming soon look like for sellers?”

The service appears in its section with the Coming soon badge and its description, without partners. Sellers can see that the help is planned. Switch release status off once partners are listed.

How many tags can a service have?

Section titled “How many tags can a service have?”

Up to six. The add-tag button is disabled at six rows, and comrce Hub refuses a save with more. Each tag takes up to 80 characters. Empty rows are ignored when you save the service.

Moving and translations

Section titled “Moving and translations”

What happens to German texts when I move a service to another section?

Section titled “What happens to German texts when I move a service to another section?”

They move with it. Every Marketplace text of the service and its partners moves to the new section’s path in every language. Texts already stored at that new path are replaced.

I moved a service and some German texts are gone. Why?

Section titled “I moved a service and some German texts are gone. Why?”

A service with the same key may have existed earlier in the target section. Its old texts at that path are then replaced by the moved ones. Check the Marketplace translations page for missing keys and upload them again.

Do I translate tags here?

Section titled “Do I translate tags here?”

No. You enter tags in English in this form. Their German and other names come from the Marketplace translations CSV. Each tag has its own key there under pages.marketplace.tags.

Saving

Section titled “Saving”

Why can I not delete the last tag row?

Section titled “Why can I not delete the last tag row?”

The service form always keeps one tag row so you can type a tag. Leave it empty if the service needs no tags. Empty rows are dropped when you save.

Do switch changes alone warn me when I close the tab?

Section titled “Do switch changes alone warn me when I close the tab?”

Not reliably. The unsaved-changes warning reacts to typed changes. A tab with only switch or tag-order changes may close without a warning. Save before you close the tab.

Icon

Section titled “Icon”

Which image formats can I upload as a service icon?

Section titled “Which image formats can I upload as a service icon?”

PNG and JPEG images of at most 8 MB, 8,192 pixels per side and 16 megapixels. They can come from a file or an http or https address.

WebP, GIF, SVG and animated images are refused. So is a file whose name ending does not match its format. A PNG icon keeps its transparent background, which suits the coloured tile best.

Why does the icon dialog show a red message?

Section titled “Why does the icon dialog show a red message?”

comrce Hub refused the image and names the reason in the dialog of the service’s icon card. Nothing was uploaded, and the dialog stays open. Choose a fitting PNG or JPEG and select Save again.

Troubleshooting

Section titled “Troubleshooting”
SymptomWhat to check
The service shows on the overview but not for sellersVisibility of the service and its section. Then a visible partner, or release status on.
"English title is required." or "English description is required"The field is empty. Both are required.
"Section is required"Choose a section. It is required.
The add-tag button is greyed outThe service already has 6 tag rows.
"Failed to save service."HTML in a text, a deleted section, or a tag that is too long. Reload and try again.
"Failed to save service." right after creating a service with an iconThe service was created, but the icon was not uploaded. Open the service and upload the icon again.
Only PNG and JPEG images are supported or The file extension, content type, and image format must match in the icon dialogUse a PNG or JPEG whose file name ending matches its format.
The image must be 8 MB or smaller, The image dimensions are too large or Animated images are not supportedUse a still image within the limits of the icon card.
The selected image could not be loaded, Enter a valid image URL or The image could not be loaded from this URLThe file is damaged, or the address is not a public http or https image that answers within 10 seconds. By default, at most 10 images per minute load from addresses. Export the image again, or download it and choose the file.
Section titled “Related”