Complete a user deletion
When a customer deletes their own account, every Super Admin gets an email with a link to this page. One of you opens it and approves the deletion. The account is then deleted 21 days later, and until then the same link lets you cancel. The page has no menu entry and opens only for the Super Admin role.
What you can do here
Section titled “What you can do here”- Approve a deletion. Confirm deletion schedules the account for deletion and blocks the companies it owns at once. Complete a customer’s account deletion.
- Cancel a deletion. Within the grace period, Cancel deletion removes the schedule and reopens the companies. Cancel a deletion.
- See that a deletion is complete. After the nightly run, the link no longer finds the user and offers nothing more. After the deletion.
The screen at a glance
Section titled “The screen at a glance”
What this screenshot shows
- Screen
- Confirm user deletion
- Highlighted
- “Confirm deletion”: marks the user for deletion in 21 days
- Also visible
- The user's email in the question; Back button
- Purpose
- approving a customer's deletion request
| Region | What it shows | What you do there |
|---|---|---|
| Top bar and header | A fixed top bar with the theme switch at the right, then the comrce Hub logo and greeting of the sign-in layout | Nothing |
| Heading | Confirm user deletion or Cancel user deletion, depending on the account’s state | Check the state |
| Text | The question or message with the user’s email address | Check that it is the right account |
| Buttons | The main action and Back, which only returns to the console | Approve, cancel, or leave |
How a deletion reaches you
Section titled “How a deletion reaches you”- The customer requests deletion in the settings of their customer area. They confirm it through the link in the email comrce Hub sends them.
- comrce Hub then emails every Super Admin a link to this page for that user. Nothing has been deleted yet.
- One of you opens the link, signs in if needed, and approves or leaves the request.
Complete a customer’s account deletion
Section titled “Complete a customer’s account deletion”The email says a customer confirmed their deletion and action is required? This is the step. Approving deletes nothing yet: the data stays until the scheduled date, and you can cancel until then.
- Open the link from the email. The page shows Confirm user deletion with the user’s email address.
- Check the address against the request, then select Confirm deletion.
- The page reloads and shows Cancel user deletion. The account is now marked for deletion.
From this moment:
- The account is scheduled for deletion at the end of the grace period.
- Every company the user owns is blocked at once. Its members can no longer sign in to it or switch to it. The memberships keep their status.
- The companies the user owns disappear from the Companies list in the console.
- The user stays in the Users list, marked as scheduled for deletion. Their tab shows the planned deletion date (A customer user’s details).
- The Logs record the approval as User marked for deletion with your email address.
You cannot approve the deletion of your own account.
Cancel a deletion
Section titled “Cancel a deletion”- Open the same link again. For a marked account, the page shows Cancel user deletion.
- Select Cancel deletion.
- The page reloads and shows Confirm user deletion again. The mark is gone.
What this screenshot shows
- Screen
- Cancel user deletion
- Highlighted
- “Cancel deletion”: cancels the scheduled deletion
- Also visible
- Heading Cancel user deletion; Red Back button
- Purpose
- undoing a deletion approval
Cancelling removes the scheduled date, and the user’s companies work again. Owner memberships that an older approval had set to Deleted go back to Active. The Logs record it as User deletion cancelled.
You can cancel only before the scheduled date. This page does not show the date. The status line on the user’s tab does.
After the deletion
Section titled “After the deletion”comrce Hub carries out deletions in a nightly run at midnight UTC, for every account whose grace period has passed. The run does the following:
- It removes the user’s roles and sets all their memberships to Deleted.
- It replaces their personal data with placeholders.
- It does the same with the company they own. Its name, logo, VAT ID, phone number and address are overwritten, and all its members’ memberships are deleted.
After that, the link no longer finds the user. The page shows the heading Confirm user deletion with Failed to load user information. Please try again. and no buttons:
What this screenshot shows
- Screen
- Confirm user deletion
- Highlighted
- “Failed to load user information. Please try again.”: none
- Also visible
- Heading Confirm user deletion; No buttons
- Purpose
- a completed deletion
A completed deletion cannot be undone. The user also disappears from the Users list, and their tab no longer opens.
Every control, explained
Section titled “Every control, explained”
Every control, explained
Section titled “Every control, explained”Confirm deletion
Section titled “Confirm deletion”The red button, shown while the account is not marked.
Schedules the account for deletion at the end of the 21-day grace period. The companies the user owns are blocked at once. It does not work for your own account.
A second person checks every self-service deletion before data is removed.
Cancel deletion
Section titled “Cancel deletion”The blue button, shown while the account is marked and not yet deleted.
Removes the scheduled date, so the companies the user owns work again. It does not work after the scheduled date, or for your own account.
Customers change their minds, and approvals are sometimes given by mistake.
Other controls on this page
| Control | What it does | Why |
|---|---|---|
| Back | Returns to the start of the console without changing anything. Shown while the account is not yet deleted | A way out when you only wanted to look |
Who sees what
Section titled “Who sees what”
Who sees what
Section titled “Who sees what”| Role | What the page shows |
|---|---|
| Super Admin | The deletion state and its buttons |
| Other staff roles | You do not have permission to view this page. |
| Customers | The page does not exist for them. They are redirected |
What you need to know
Section titled “What you need to know”
What you need to know
Section titled “What you need to know”| Topic | Fact |
|---|---|
| Entry point | Only the link in the email to the Super Admin role. There is no menu entry. |
| Immediate effect | Owned companies are blocked and leave the Companies list. The user stays in the Users list, marked as scheduled for deletion. |
| Your own account | You cannot approve or cancel its deletion yourself. |
| No link parameter | Without the user ID in the link, the page shows the question with an empty address, and its buttons do nothing. |
Frequently asked questions
Section titled “Frequently asked questions”
Frequently asked questions
Section titled “Frequently asked questions”Where do I find this page in the console?
Section titled “Where do I find this page in the console?”Nowhere in the menu. When a customer confirms the deletion of their account, comrce Hub emails every Super Admin a link to this page. Open that link while signed in with the Super Admin role.
Is the account deleted when I select Confirm deletion?
Section titled “Is the account deleted when I select Confirm deletion?”No. Approving marks the account and schedules the deletion 21 days later. The nightly run at midnight UTC after that date carries it out. Until then you can cancel through the same link, and the user’s owned companies stay blocked.
What happens to the companies the user owns?
Section titled “What happens to the companies the user owns?”Approval blocks those companies at once: their members can no longer sign in to them or switch to them. The companies also leave the Companies list. When the deletion runs, the company’s data is replaced by placeholders and all its memberships are deleted.
Can I cancel after the 21 days?
Section titled “Can I cancel after the 21 days?”No. After the scheduled date, cancelling no longer works. That holds even if the nightly run has not processed the account yet. The status line on the user’s tab under Users shows the planned deletion date.
Why does the page say I have no permission?
Section titled “Why does the page say I have no permission?”The page is only for staff with the Super Admin role. Other staff roles see a no-permission message. Forward the email to a colleague with that role, who can approve or cancel the deletion.
Why did nothing happen when I selected the button?
Section titled “Why did nothing happen when I selected the button?”The page shows no error message when approving or cancelling fails. Reload the page. If the state did not change, check the user ID in the link. Also check that it is not your own account.
Is the user still in the Users list after my approval?
Section titled “Is the user still in the Users list after my approval?”Yes. The user stays in the Users list, marked as scheduled for deletion. Their tab shows the planned deletion date. The companies they own are hidden from the Companies list until you cancel. After the deletion runs, the user leaves the Users list too.
Several Super Admin colleagues got the same email. Do we all need to approve?
Section titled “Several Super Admin colleagues got the same email. Do we all need to approve?”No, one approval is enough. When a second colleague opens the link afterwards, the page already shows that the account is marked. It then offers to cancel instead.
Troubleshooting
Section titled “Troubleshooting”
Troubleshooting
Section titled “Troubleshooting”| Symptom | What to check |
|---|---|
| You do not have permission to view this page. | Your role must be Super Admin. |
| Failed to load user information. Please try again. | The deletion may already be complete. Otherwise the user ID in the link may be wrong. Use the link from the email unchanged. |
| The text shows no email address and the buttons do nothing | The link lost its user ID. Open it again from the email. |
| Cancelling has no effect | The scheduled date may have passed, or it is your own account. |
| The customer’s company members cannot sign in after approval | Expected. Approval blocks the user’s own companies immediately. Cancel the deletion if this was not intended. |