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comrce Hubcomrce HubAdmin Guide

Write or edit an article

For: comrce staff who publish NewsRequires: The Admin, Super Admin or News Editor roleScreenshots show sample data

In the article editor, each language of a News article has its own title, text and status. All languages share the publish date, categories and cover image. You publish each language when it is ready, then save the article. Until then, sellers see nothing.

The editor opens in its own tab from the News list. Use Add article for a new article or Edit on a card. On an archived card, use Restore or Copy to Active News.

What you can do here

Section titled “What you can do here”

The screen at a glance

Section titled “The screen at a glance”
The Create news article tab, opened with Add article on the News page. The heading "Create news article" and the description sit at the top left; at the top right are Preview, Cancel and the primary button "Create". The card "Translation" holds the highlighted "Title" field, filled with "Replyco now groups messages by order", the button "Apply translation" under "Status", and the "Body" Markdown editor with a toolbar and one sentence about grouped messages. On the right is the language list with English first and German below; both carry the typed title, because text typed in English is copied into languages that have not been changed yet.The Create news article tab, opened with Add article on the News page. The heading "Create news article" and the description sit at the top left; at the top right are Preview, Cancel and the primary button "Create". The card "Translation" holds the highlighted "Title" field, filled with "Replyco now groups messages by order", the button "Apply translation" under "Status", and the "Body" Markdown editor with a toolbar and one sentence about grouped messages. On the right is the language list with English first and German below; both carry the typed title, because text typed in English is copied into languages that have not been changed yet.
You write the English text first. It is copied into every language you have not edited yet.
What this screenshot shows
Screen
Create news article
Highlighted
“Title”: title in the language selected on the left
Also visible
Buttons Create and Apply translation; Language list with English and German; Text editor with formatting toolbar
Purpose
Writing a new article
RegionWhat it showsWhat you do there
HeaderThe heading (Create news article or Edit news article), description, Preview, Cancel, and Create on a new article or Save on an existing onePreview, leave or save
Translation cardTitle, Apply translation, Body, the language list and AI translateWrite and publish each language
Metadata cardPublish date, Categories, Cover imageSettings shared by all languages

Write a new article

Section titled “Write a new article”
  1. On the News list, select Add article. The editor opens with English active.
  2. Type the Title and the Body. The body editor supports headings, lists, bold, italics, links and code. Untouched languages receive the same text automatically.
  3. Select Apply translation under Status to publish English. The button changes to Translation applied and greys out.
  4. Translate and publish the other languages, or leave them as drafts.
  5. In Metadata, keep or change the publish date and tick at least one category. Add a cover image if you like.
  6. Select Create at the top right. If a language is still a draft, a warning asks whether to save anyway. "News article created." appears and the tab closes.

Example: Replyco now groups messages by order, with English published and German as a draft for review the next day. The category is Product updates, and the publish date is today. English and German sellers both see the English text until German is published.

Translate and publish each language

Section titled “Translate and publish each language”

The language list on the right has one button per language, English first. Green means published, and red means draft. The line under each language shows its title.

The Edit news article tab of "VentoryOne adds stock alerts per warehouse", opened from its card with English selected on the News page. The Translation card shows the English title and body; under Status the button reads "Translation applied" and is greyed out, because English is published. The language list on the right has two buttons: English with the English title on a green background, meaning published, and the highlighted German button with "VentoryOne meldet Bestandswarnungen jetzt pro Lager" on a red background, meaning the German text is a draft that sellers do not see. Below the list is "AI translate".The Edit news article tab of "VentoryOne adds stock alerts per warehouse", opened from its card with English selected on the News page. The Translation card shows the English title and body; under Status the button reads "Translation applied" and is greyed out, because English is published. The language list on the right has two buttons: English with the English title on a green background, meaning published, and the highlighted German button with "VentoryOne meldet Bestandswarnungen jetzt pro Lager" on a red background, meaning the German text is a draft that sellers do not see. Below the list is "AI translate".
Green languages are published, red ones are drafts. Each language is published separately.
What this screenshot shows
Screen
Edit news article
Highlighted
“German”: switches the form to the German text
Also visible
English: Published; German: Draft; AI translate button
Purpose
Each language of an article has its own status
  1. Select a language in the list, for example German.
  2. Type the German title and text, or select AI translate. That translates the current title and text into this language and fills the fields. "AI translation filled the current language fields." appears.
  3. Review the text, then select Apply translation to publish this language.

Any edit to a language’s title or text sets that language back to draft, including AI translation. Publish it again after the change. AI translate is disabled for English, and while the title or text in English is empty.

Set date, categories and cover

Section titled “Set date, categories and cover”
The Metadata card of the same article, with the description "Shared article settings apply across every language." It shows "Publish date" with a calendar button reading March 5th, 2026, then the highlighted "Categories" checklist with Product updates, Shipping, Tax, Fulfilment and Webinars, each with its initials; Fulfilment is ticked. Every article needs at least one category. Below is the "Cover image" card with the default cover image. Changing the date or the categories here changes them for every language.The Metadata card of the same article, with the description "Shared article settings apply across every language." It shows "Publish date" with a calendar button reading March 5th, 2026, then the highlighted "Categories" checklist with Product updates, Shipping, Tax, Fulfilment and Webinars, each with its initials; Fulfilment is ticked. Every article needs at least one category. Below is the "Cover image" card with the default cover image. Changing the date or the categories here changes them for every language.
Publish date, categories and cover image are shared by all languages of an article.
What this screenshot shows
Screen
Edit news article
Highlighted
“Categories”: files the article under categories
Also visible
Publish date 5 March 2026; Five categories, Fulfilment ticked; Cover image card
Purpose
Settings that apply to every language
SettingRules
Publish dateRequired. Defaults to today. Past days cannot be picked. On an existing article an earlier date may stay unchanged. The article becomes visible from the start of that day, UTC.
CategoriesAt least one. Every category is offered, hidden ones included.
Cover imageOptional. A PNG or JPEG image of at most 8 MB, cropped to 16:9. Without one, the default cover is shown.
The calendar that opens from the Publish date button of a new article. It shows March 2026 with the 10th, today, selected, which is the default for a new article. Days before today are greyed out and cannot be picked. Picking a later day, for example Monday the 16th, schedules the article: it is saved now but sellers only see it from that date. The arrows at the top switch months.The calendar that opens from the Publish date button of a new article. It shows March 2026 with the 10th, today, selected, which is the default for a new article. Days before today are greyed out and cannot be picked. Picking a later day, for example Monday the 16th, schedules the article: it is saved now but sellers only see it from that date. The arrows at the top switch months.
A publish date in the future schedules the article. Past days cannot be chosen.
What this screenshot shows
Screen
Create news article
Highlighted
sets the day sellers first see the article
Also visible
Calendar for March 2026; Today selected; Past days greyed out
Purpose
Scheduling an article with the publish date

On a new article the cover is uploaded after the article is created. On an existing article, a new cover or its deletion is saved immediately, without Save. Cancel does not undo it.

Save with draft languages

Section titled “Save with draft languages”

When at least one language is still a draft, saving opens a warning titled "Save with draft translations?". It explains "Draft translations will be saved but will not be shown to users until they are applied". It lists the draft languages under Draft languages. Cancel returns to the form, and Save anyway saves anyway.

The warning that appears when an article is saved while one or more languages are still drafts. The highlighted title reads "Save with draft translations?". The description says "Draft translations will be saved but will not be shown to users until they are applied", and the list under "Draft languages" names German. "Cancel" returns to the form; "Save anyway" saves, and the German draft stays hidden from sellers until it is applied.The warning that appears when an article is saved while one or more languages are still drafts. The highlighted title reads "Save with draft translations?". The description says "Draft translations will be saved but will not be shown to users until they are applied", and the list under "Draft languages" names German. "Cancel" returns to the form; "Save anyway" saves, and the German draft stays hidden from sellers until it is applied.
Saving with draft languages asks once. Drafts are saved but stay invisible to sellers.
What this screenshot shows
Screen
Edit news article
Highlighted
“Save with draft translations?”: saves with drafts, or goes back to the editor
Also visible
German listed under Draft languages; Buttons Cancel and Save anyway
Purpose
The warning when you save with draft languages

Drafts are saved, but sellers do not see them. If English is published, sellers of a draft language see the English text.

Restore and copy

Section titled “Restore and copy”
Opened withHeadingWhat is different
Restore on an archived cardEdit news articlePublish date is reset to today, and Save is enabled straight away. Saving makes the article active again and shows "Article restored successfully".
Copy to Active NewsCreate news articleAll languages, statuses, categories and the cover are copied, and the date is today. Saving creates a new article and leaves the archived one untouched.
The edit tab that Restore opens for the archived article "Webinar: getting ready for the holiday season". It is the normal Edit news article form, scrolled to the Metadata card. The highlighted "Publish date" now shows March 10th, 2026, today, instead of the original 12 November 2025, because restoring resets the date. The categories keep Webinars ticked. The "Save" button at the top of the form, scrolled out of view, is enabled although nothing was typed; the article returns to the News section only when you save, and the message "Article restored successfully" confirms it.The edit tab that Restore opens for the archived article "Webinar: getting ready for the holiday season". It is the normal Edit news article form, scrolled to the Metadata card. The highlighted "Publish date" now shows March 10th, 2026, today, instead of the original 12 November 2025, because restoring resets the date. The categories keep Webinars ticked. The "Save" button at the top of the form, scrolled out of view, is enabled although nothing was typed; the article returns to the News section only when you save, and the message "Article restored successfully" confirms it.
Restore opens the edit form with today's publish date. The article is restored only when you save.
What this screenshot shows
Screen
Edit news article
Highlighted
“Publish date”: sets a new publish date; today is preselected
Also visible
Publish date: today; Category Webinars ticked
Purpose
Bringing an archived article back
The tab that Copy to Active News opens for the archived webinar article. Its highlighted heading is "Create news article", because a copy is a new article. The Title field and the Body editor are prefilled from the archived article in the selected language, the language list shows English and German with their titles and the published status copied, and "Create" at the top right is enabled straight away. Saving creates a new active article with today's publish date; the archived original stays archived.The tab that Copy to Active News opens for the archived webinar article. Its highlighted heading is "Create news article", because a copy is a new article. The Title field and the Body editor are prefilled from the archived article in the selected language, the language list shows English and German with their titles and the published status copied, and "Create" at the top right is enabled straight away. Saving creates a new active article with today's publish date; the archived original stays archived.
Copy to Active News starts a new article from an archived one. The original stays in the archive.
What this screenshot shows
Screen
Create news article
Highlighted
“Create news article”: nothing to click: the page shows only a message
Also visible
Title and text filled in from the original; Language list with the original's status; Create button active right away
Purpose
Starting a new article from an archived one

Every control, explained

Section titled “Every control, explained”

Title

Section titled “Title”
Where
Translation card, first field. One per language, required.
What
Up to 180 characters. The article’s link is made from the title. Two articles in the same language need clearly different titles. Otherwise you see "An article with this or a similar title already exists. Choose a different title." Copies are the exception, because they get a unique link automatically.
Why
The title is the card headline sellers scan in their News.

Apply translation / Translation applied

Section titled “Apply translation / Translation applied”
Where
Right of the title, under Status.
What
Publishes the active language. It is disabled until title and text are filled. While the language is published, it shows Translation applied, greyed out.
Why
Each language goes live only when someone has checked it.

Language list and AI translate

Section titled “Language list and AI translate”
Where
Right side of the Translation card.
What
One button per configured language, green when published and red as a draft. A language without a title shows "Untitled translation". AI translate fills the active language from the English source as a draft. If AI translation is not available, "AI translation could not be completed." appears.
Why
See the state of every language at a glance, and get a first draft quickly.

Body

Section titled “Body”
Where
Below the title. Required.
What
A Markdown editor with a toolbar. What you see here is how the text is formatted for sellers. Pasted text that contains Markdown, including a Markdown table, is converted into formatting. The toolbar has no table button.
Why
Sellers skim News between orders. Lists, headings and links let them find the one line that concerns them.

Cancel and Save

Section titled “Cancel and Save”
Where
Header, top right.
What

Cancel closes the tab at once, without asking, even with unsaved changes.

Save (Create on a new article) validates every language and the settings. It jumps to the first language with an error and shows "Please correct the highlighted fields before saving". Then it warns about drafts and saves. It is disabled until something has changed, except in restore and copy mode.

Why
Cancel is the quick way out, so save first.

Publish date, categories, cover image

Section titled “Publish date, categories, cover image”
Where
The Metadata card.
What
Shared by every language. The rules are in Set date, categories and cover.
Why
An article is one announcement, whatever language it is read in.

Other controls on this page

ControlWhat it doesWhy
PreviewShows the active language as sellers would see it. It needs a title and a text.Check the article before publishing

What you need to know

Section titled “What you need to know”
TopicFact
Source languageEnglish. Typed English text is copied into untouched languages.
RequiredTitle and text in every language, a publish date, at least one category.
Publishing statePer language. Any text change resets it to draft.
Saving orderLanguages are saved one after another. If one fails, the earlier ones are already saved.
LogsCreated, updated, AI translated, cover uploaded or deleted are in the audit trail.

Frequently asked questions

Section titled “Frequently asked questions”

Writing

Section titled “Writing”

Why do all languages show my English title?

Section titled “Why do all languages show my English title?”

While you type in English, your title and text are copied into every language you have not changed yet. That way no language is empty. Replace them with real translations, or use AI translate. Publish each language when it is ready.

Can I save an article without translating it?

Section titled “Can I save an article without translating it?”

Yes. You can save with the English text copied into the other languages and those languages left as drafts. The warning about draft languages asks once. Sellers then read the published English text until the translations are published.

Why is Apply translation disabled?

Section titled “Why is Apply translation disabled?”

The active language needs both a title and a text before it can be published. While the language is already published, the button shows Translation applied, greyed out. Fill both fields, or change the text to make the button available again.

Publishing and scheduling

Section titled “Publishing and scheduling”

How do I schedule an article for next Monday?

Section titled “How do I schedule an article for next Monday?”

Pick next Monday as the publish date in the Metadata card, publish the languages and save. The article appears for sellers from the start of that day in UTC. Until then it is listed in the News list but hidden from sellers.

I edited a typo in the German text. Why can sellers no longer see the German version?

Section titled “I edited a typo in the German text. Why can sellers no longer see the German version?”

Any change to a language’s title or text sets that language back to draft, and drafts are hidden. Select Apply translation again to publish the corrected German text, then save.

Why can I not choose a date in the past?

Section titled “Why can I not choose a date in the past?”

New publish dates cannot lie before today, so the calendar greys out past days. On an existing article, an older date can stay as it is. Only changing it to another past date is refused.

Images and AI

Section titled “Images and AI”

Which cover image formats are allowed?

Section titled “Which cover image formats are allowed?”

PNG and JPEG images of at most 8 MB, 8,192 pixels per side and 16 megapixels.

WebP, GIF, SVG and animated images are refused. The file extension, its type and the image content must match. Otherwise the cropper shows The file extension, content type, and image format must match.

Choose a file, or paste an address into Paste image URL and select Load image from URL. Then crop to 16:9. Without a cover, sellers see the default News cover.

Does AI translate publish the translation?

Section titled “Does AI translate publish the translation?”

No. AI translate fills the title and text of the active language as a draft for you to review. Publish the language with Apply translation after checking the text, then save the article.

Troubleshooting

Section titled “Troubleshooting”
SymptomWhat to check
"Please correct the highlighted fields before saving"The editor jumped to a language with an empty title or text, or the date or categories are missing. The red messages show where.
"An article with this or a similar title already exists. Choose a different title."Another article in that language has the same or a very similar title. Change the title.
"Publish date cannot be in the past"Pick today or a later day. Around midnight the server’s date (UTC) may already differ from yours.
"AI translation could not be completed."AI translation is not available. Translate by hand.
Save stays greyNothing has changed yet.
Changes are lost after closing the tabCancel closes without asking. Save first.
Section titled “Related”