Statistics
Administrative Statistiken (administrative statistics) shows how the whole comrce cloudprint platform is doing. It counts accounts, printed pages, money, plans and the turnover trend. It covers every customer account. Open it with AdministrationStatistik. Only a Systemadministrator sees it.
What you can do here
Section titled “What you can do here”- Check activity. See how many accounts printed recently, and how many pages that was. Read the activity figures
- Check money. See the net invoice total, the net paid total and the money received over the last month. Read the money figures
- See who pays for what. Active plans and plans still in the trial, by plan name. Plans and growth per month
- Follow the turnover trend. A chart of the 90-day average turnover per day. The turnover chart
The screen at a glance
Section titled “The screen at a glance”
What this screenshot shows
- Screen
- Administrative Statistiken
- Highlighted
- “Aktive Accounts in 24 Stunden”: counts accounts that created a print job in the last 24 hours
- Also visible
- Ten figures from active accounts to Zahlungseingang in 30 Tagen; Active plans by name and new accounts per month
- Purpose
- first look at the platform figures
| Region | What it shows | What you do there |
|---|---|---|
| Heading Administrative Statistiken | The page name | Nothing; there are no filters or buttons |
| Upper table | Ten single figures, from active accounts to money received | Read the current state |
| Lists in the table | Plans by name, and four series by month in the form 2026.02: 16 | Compare months |
| Chart card at the bottom | The 90-day average turnover per day, one line per month | Spot a trend |
What this screenshot shows
- Screen
- Administrative Statistiken
- Highlighted
- “Durchschnittlicher Tagesumsatz 90 Tage rolierend”: shows the 90-day rolling daily turnover
- Also visible
- Four lines: 12.2025, 01.2026, 02.2026, 03.2026; Axes Tag and Umsatz
- Purpose
- revenue trend
Every figure is calculated when the page opens, from the live data. Reload the page to update it.
Read the activity figures
Section titled “Read the activity figures”| Figure | What it counts |
|---|---|
| Aktive Accounts in 24 Stunden (active accounts in 24 hours) | Accounts that started at least one print job in that time |
| Aktive Accounts in 7 Tagen (active accounts in 7 days) | The same for the longer window |
| Accounts im Testzeitraum (accounts in the trial period) | Accounts whose billing hasn’t started yet, without deleted accounts |
| Neue Accounts in 7 Tagen (new accounts in 7 days) | Accounts created in that time, without deleted accounts |
| Gedruckte Seiten in 24 Stunden, Gedruckte Seiten in 7 Tagen, Gedruckte Seiten in 30 Tagen (printed pages) | The pages of every print job started in that time |
A print job is what a pipeline receives, such as a label from Billbee. One job with three pages counts as 3 pages, however often it is printed. A new comrce Hub customer starts with a trial of one month. So a company that signed up last week counts as new and as an account in the trial period.
Read the money figures
Section titled “Read the money figures”| Figure | What it counts |
|---|---|
| Netto Rechnungssumme in 30 Tagen (net invoice total) | Net total of all invoices dated within the last month |
| Netto Bezahlsumme in 30 Tagen (net paid total) | Net total of the invoices paid within the last month |
| Zahlungseingang in 30 Tagen (payments received) | The amounts actually paid on those invoices, gross |
The labels say 30 days, but comrce cloudprint counts back one calendar month from now. On 10 March that is everything since 10 February, 28 days.
Plans and growth per month
Section titled “Plans and growth per month”| Figure | What it shows |
|---|---|
| Aktive Abos (active plans) | Accounts past their trial, by plan name, such as Startup: 96 |
| Abos im Test (plans in the trial) | Accounts still in the trial that already chose a plan, by plan name |
| Neue Accounts pro Monat (new accounts per month) | Accounts created per month, over the last 13 months, deleted ones included |
| Transitions pro Monat (transitions per month) | Accounts whose billing started in that month with a paid plan |
| Netto- Rechnungssumme pro Monat (net invoice total per month) | Net total of the invoices dated in each month |
Months are written 2026.03. The current month is always incomplete. Transitions pro Monat can also list next month. A trial account with a paid plan counts in the month its billing starts.
The turnover chart
Section titled “The turnover chart”The card Durchschnittlicher Tagesumsatz 90 Tage rolierend (average daily turnover, 90 days rolling) draws one line per month. It starts with the month three months ago and ends today.
Each point takes the net total paid in the three months before that day. It divides it by the days in that period. The axis “Tag” is the day of the month, the axis “Umsatz” the amount in euros.
Example: take day 05 of the line 03.2026. It is the net total paid from 5 December to 5 March, divided by 90. A flat line means steady income. A line that drops means fewer payments came in over the last three months.
Every control, explained
Section titled “Every control, explained”
Every control, explained
Section titled “Every control, explained”The page has no buttons, filters or settings. Two behaviours are worth knowing.
Plan names in the plan lists
Section titled “Plan names in the plan lists”Aktive Abos and Abos im Test in the upper table.
Each line is a plan name with the number of accounts on it. Old and new versions of a plan carry the same name, for example Startup. When accounts sit on two plans with the same name, the whole page stays empty. See Troubleshooting.
Plans are the basis for billing questions, so you compare them often.
Chart legend
Section titled “Chart legend”The box “Legend” right of the chart.
Names one colour per month. Point at a month to highlight its line.
Other controls on this page
| Control | What it does | Why |
|---|---|---|
| Browser reload | Calculates every figure again | The page doesn’t refresh on its own |
Who sees what
Section titled “Who sees what”
Who sees what
Section titled “Who sees what”| Part of the page | Systemadministrator | Supporter |
|---|---|---|
| The entry Statistik in the admin area | yes | no |
| The figures | yes | no: the page stays empty, because comrce cloudprint refuses the request |
What you need to know
Section titled “What you need to know”
What you need to know
Section titled “What you need to know”| Topic | Fact |
|---|---|
| Scope | Every account on the platform, never one company |
| Time | The server’s local time; “24 hours” counts back from the moment you open the page |
| Deleted accounts | Left out of the trial and new-account counts, included in the per-month list |
| Currency | Euro, two decimals |
| Refresh | Only when you open or reload the page |
Frequently asked questions
Section titled “Frequently asked questions”
Frequently asked questions
Section titled “Frequently asked questions”Reading the figures
Section titled “Reading the figures”Why does “in 30 Tagen” not match my own 30-day count?
Section titled “Why does “in 30 Tagen” not match my own 30-day count?”comrce cloudprint counts the three money figures back one calendar month from the moment you open Administrative Statistiken. In a month after February that can be 28 or 31 days instead of 30.
Does an active account mean a customer printed on paper?
Section titled “Does an active account mean a customer printed on paper?”No. Aktive Accounts in 24 Stunden counts accounts that started a print job, for example when Billbee sent a label. Whether the printer then printed it, the figure doesn’t show. Check the customer’s jobs while signed in as them, see Change identity.
Why does a customer in the trial not appear under Abos im Test?
Section titled “Why does a customer in the trial not appear under Abos im Test?”Abos im Test lists only accounts that already chose a plan. A company that signed up through comrce Hub and never opened its account settings has no plan yet. It still counts in Accounts im Testzeitraum.
Why do the numbers differ from what a customer sees on their start page?
Section titled “Why do the numbers differ from what a customer sees on their start page?”The start page of a customer shows only their own account and their billing period. Administrative Statistiken adds up every account on the platform and counts by calendar time. To compare, look at the customer’s own figures while signed in as them, see Change identity.
Are deleted accounts counted?
Section titled “Are deleted accounts counted?”Partly. Accounts im Testzeitraum and Neue Accounts in 7 Tagen leave accounts marked for deletion out. Neue Accounts pro Monat still counts them in the month they were created.
Can I filter the figures by company or date?
Section titled “Can I filter the figures by company or date?”No. Administrative Statistiken has no filters. It always shows the whole platform up to the moment you open it. For one account, use Accounts.
Is the turnover chart net or gross?
Section titled “Is the turnover chart net or gross?”Net. Each point of Durchschnittlicher Tagesumsatz 90 Tage rolierend uses the net totals of paid invoices. Only Zahlungseingang in 30 Tagen shows gross amounts, the money actually received on those invoices.
Why does Transitions pro Monat show next month?
Section titled “Why does Transitions pro Monat show next month?”A trial account that already chose a paid plan counts in the month its billing starts. If that month is next month, it shows up there in advance.
Access
Section titled “Access”Why can’t my colleague see Statistik?
Section titled “Why can’t my colleague see Statistik?”The entry and the figures are for the comrce cloudprint role Systemadministrator only. A Supporter doesn’t see the entry, and the page stays empty if they open its address. Ask a colleague with database access to grant the role.
Troubleshooting
Section titled “Troubleshooting”
Troubleshooting
Section titled “Troubleshooting”| Symptom | What to check |
|---|---|
| The page shows the labels but no numbers | Your role: without Systemadministrator, comrce cloudprint refuses the figures. With the role: accounts may sit on two plans that share a name, such as the old and the new Startup. Then the calculation fails as a whole. Report it to the developers. |
| A figure looks too low after midnight | Nothing is wrong. The 24-hour and 7-day figures count back from the moment you opened the page, not from midnight. |
| The chart has fewer days in the current month | The current month ends today. |
| A plan you expect is missing from Aktive Abos | The list shows only plans with at least one account past its trial. Accounts still in the trial appear under Abos im Test, and only once they chose a plan. |
Related
Section titled “Related”- comrce cloudprint administration
- Accounts: the money and plan of a single account
- Change identity: look at one customer’s jobs