Settings
The Settings tab is where every comrce staff member manages their own account. You change your name, photo, theme, language, email and password here. You can also download your data and, in most roles, request deletion of your account. Open it from the account menu at the top right: Settings.
What you can do here
Section titled “What you can do here”- Change your name and photo. The name is saved after a confirmation, and the photo is cropped to a square. Change your name or photo.
- Switch theme and language. Both apply at once. The language is saved for your account. Switch the language.
- Change your password or email. Both open a dialog, and a new password must meet eight rules. Change your password.
- Download your personal data as a ZIP file. Every control, explained.
- Request deletion of your account. Every staff role except Super Admin can, and a Super Admin approves it. Request account deletion.
- Find the build version, shown at the bottom for staff only. Links and build version.
The screen at a glance
Section titled “The screen at a glance”
What this screenshot shows
- Screen
- Settings
- Highlighted
- “Account”: none; the section groups profile, theme, language, export and deletion
- Also visible
- Signed in as Jonas Becker with the Admin role; Delete Account button visible (hidden for the Super Admin role)
- Purpose
- the staff view of Settings
| Region | What it shows | What you do there |
|---|---|---|
| Account | Photo, name, theme, language, data export, account deletion | Maintain your profile |
| Security | Two-factor status, email and password buttons | Secure your account |
| Links | Legal links, cookie settings, build version | Read terms, change cookie choices |
Change your name or photo
Section titled “Change your name or photo”- Edit First name or Last Name. First and last name must differ.
- Select Change Username and confirm in the dialog Change Username?.
- The toast Username updated successfully appears, and your name updates in the console.
For a photo, select Change Photo, choose an image, crop it to a square and save. Delete Photo appears once a photo is set and removes it after a confirmation.
Switch the language
Section titled “Switch the language”Open the language selector in the Account section and choose a language. The console switches immediately. comrce Hub saves the choice for your account, so it also applies at your next sign-in. The list holds every language a Super Admin has added under Languages.
What this screenshot shows
- Screen
- Settings
- Highlighted
- “German”: switches the interface language and saves it for the account
- Also visible
- Options: English, German
- Purpose
- changing the interface language
Change your password
Section titled “Change your password”- Select Change Password in the Security section.
- Enter Current Password, then New Password. The checklist under the field turns green rule by rule.
- Repeat it in Confirm Password, select Change Password and confirm.
What this screenshot shows
- Screen
- Settings
- Highlighted
- “New Password”: checks the new password against the rules as you type
- Also visible
- Requirements: 2 unmet, 4 met, 2 checked by the server; Change Password button disabled
- Purpose
- changing your own password
On success, the toast Password updated successfully appears and you return to the sign-in page. Sign in with the new password.
A new password needs:
- at least 12 characters
- an upper-case and a lower-case letter, a digit and a special character
- more than four different characters
- none of your last ten passwords
- no part of your username
comrce Hub checks the last two rules only when you save.
Change your email
Section titled “Change your email”Change Email in the Security section opens a dialog. Enter the new address twice. comrce Hub notifies your current address and sends a confirmation link to the new one.
Request account deletion
Section titled “Request account deletion”- Select Delete Account in the Account section.
- Optionally download your data with Export Data in the dialog.
- Select Yes, delete my account. The dialog shows Account deletion process started.
- Open the confirmation email and confirm. Every Super Admin then receives an email with a link to approve the deletion.
What this screenshot shows
- Screen
- Settings
- Highlighted
- “Yes, delete my account”: sends the deletion confirmation email
- Also visible
- Export prompt with Export Data button; Cancel button
- Purpose
- requesting deletion of a staff account
The dialog says the action cannot be undone. Even so, nothing is deleted until a Super Admin approves it.
Every control, explained
Section titled “Every control, explained”
Every control, explained
Section titled “Every control, explained”Language selector
Section titled “Language selector”The Account section. The button shows your current language.
Switches the interface language at once and saves it for your account. The choice follows you to other browsers.
Work in your own language on every computer.
Theme switch
Section titled “Theme switch”The Account section, next to the language selector.
Switches between light and dark at once. The theme is stored in this browser, not in your account.
Another computer can show another theme, which is expected.
Delete Account
Section titled “Delete Account”The Account section. Hidden for the Super Admin role.
Starts the deletion request described in Request account deletion. It needs your email confirmation and a Super Admin‘s approval.
Leave comrce Hub, for example when you leave comrce.
Two-factor banner
Section titled “Two-factor banner”The top of the Security section.
With 2FA on, it shows green Two factor authentication enabled.. Otherwise it shows yellow We recommend enabling two factor authentication for better security..
Tells you at a glance whether your account has a second factor.
Links and build version
Section titled “Links and build version”The Links section at the bottom.
Terms and Conditions, Privacy Policy and Imprint open comrce’s legal pages in a new tab. Cookie Settings reopens the cookie choices. Below them, staff see the build version of comrce Hub, which customers never see.
Support and developers need the exact build when you report a problem.
What this screenshot shows
- Screen
- Settings
- Highlighted
- “Cookie Settings”: opens the cookie consent dialog in settings mode
- Also visible
- Notification switches for the four tools; Build version at the bottom
- Purpose
- links, cookie settings and the build version
Other controls on this page (7)
| Control | What it does | Why |
|---|---|---|
| Change Photo | Opens the photo dialog, crops to a square and uploads | Colleagues recognise you in lists and on the account button |
| Delete Photo | Removes the photo after a confirmation. Shown only when a photo exists | Show your initials again |
| First name, Last Name | Required plain text. The two must differ | Your name in the logs and the team list |
| Change Username | Saves the name after a confirmation. Disabled until you change something | Avoid accidental changes |
| Export Data | Downloads a ZIP file of your personal data after a confirmation | Your own copy, for example before deletion |
| Change Email | Opens the email dialog | Keep your sign-in address current |
| Change Password | Opens the password dialog | Replace a password |
Who sees what
Section titled “Who sees what”
Who sees what
Section titled “Who sees what”| Part | Who sees it |
|---|---|
| Delete Account | Every staff role except Super Admin |
| Build version | Staff, also while impersonating a customer |
| Change Email, legal links and cookie settings | Hidden while impersonating a customer |
| The cards for the support PIN and impersonation sessions | Customers only, never staff |
Frequently asked questions
Section titled “Frequently asked questions”
Frequently asked questions
Section titled “Frequently asked questions”Account
Section titled “Account”Where do I find my own settings in the admin console?
Section titled “Where do I find my own settings in the admin console?”Select your account button with your initials and email at the top right. Then choose Settings. The Settings tab opens next to your other tabs. The sidebar has no entry for it.
Why can’t I save my name?
Section titled “Why can’t I save my name?”Change Username stays disabled until you change the name. Both fields are required. If first and last name are equal, you see New name cannot be the same as the current name.
Why does the language I picked apply on other computers too?
Section titled “Why does the language I picked apply on other computers too?”comrce Hub saves your language for your account, not for the browser. The theme is stored per browser, so another computer can show another theme.
Security
Section titled “Security”Why am I on the sign-in page after changing my password?
Section titled “Why am I on the sign-in page after changing my password?”A successful password change always ends on the sign-in page. Sign in there with the new password. The old password no longer works for your staff account.
When does my new email address take effect?
Section titled “When does my new email address take effect?”Only after you open the confirmation link that comrce Hub sends to the new address. Until then, you sign in with your current address. Your current address also gets a notice about the change.
Which rules must a new password meet?
Section titled “Which rules must a new password meet?”At least 12 characters, with an upper-case and a lower-case letter, a digit and a special character. It needs more than four different characters. It must not be one of your last ten passwords or contain part of your username.
Deletion
Section titled “Deletion”Why can’t I see Delete Account?
Section titled “Why can’t I see Delete Account?”Super Admin accounts do not get the Delete Account button. Every other staff role sees it in the Account section of the Settings tab.
Is my account gone after I confirm the dialog?
Section titled “Is my account gone after I confirm the dialog?”No. comrce Hub first sends you a confirmation email. After you confirm it, every Super Admin receives an email with an approval link. Only that approval deletes the account.
Troubleshooting
Section titled “Troubleshooting”
Troubleshooting
Section titled “Troubleshooting”| Symptom | What to check |
|---|---|
| Failed to upload photo | Try a smaller image in a common format and upload again. |
| Failed to update password | Is the current password right? Is the new one different from your last ten passwords and free of your username? |
| Failed to send email change confirmation | Check the address. It must differ from the current one, match the confirmation field and not belong to another account. |
| The language selector lacks a language | It has not been added under Languages, or it was added after you loaded the page. Reload. |
Related
Section titled “Related”- The comrce Hub admin console
- Staff roles and what they can do
- Adding a language and importing translations
- Impersonating a customer: why the support PIN cards appear only for customers