Guides
This section starts from what you want to get done, not from a screen. Each entry leads to a guide that walks across screens, or to the page section that covers the job.
Get started
Section titled “Get started”- Bring a new customer company into comrce Hub. The owner accepts, and the company is active.
- Give a new colleague access to the admin console. They join the console with the role their work needs.
Everyday work
Section titled “Everyday work”- Help a customer from inside their account. You see their account as they do, with every step logged.
- Add a partner to the Marketplace and connect their app. Sellers find the partner with a complete page in their language.
- Tell all sellers about something new. Every seller reads it in their language on your chosen day.
- Complete a customer’s account deletion. A confirmed deletion is approved and the account removed.
- Remove someone from a customer’s company. One person loses access to one company, and you can undo it.
- Change a customer company’s owner. Another active member becomes owner after accepting within 48 hours.
- Get a list of customers for a report. You get a CSV of companies or users for your spreadsheet.
- Offer comrce Hub in another language. The new language appears, with English where a text is missing.
- Get the Marketplace texts translated. Sellers read the Marketplace texts in their language.
- Change a colleague’s role when their job changes. They get the access the new job needs, and the change is logged.
- Find out who changed something. You find the event that shows who did what and when.
Connect other systems
Section titled “Connect other systems”- Let a partner’s app sign customers in with comrce Hub. Sellers sign in to the partner’s app with their comrce Hub account.
Get better results
Section titled “Get better results”- Check regularly who on the team can do what. You see who has which role and spot role changes in the logs.
Fix problems
Section titled “Fix problems”- Get a customer back into their account. A customer who cannot sign in gets back into their account.
- Resend a company invitation the customer didn’t get. The owner gets the invitation again, valid for seven more days.
- Reset two-factor sign-in for a colleague who lost their phone. They sign in again and set up 2FA anew.