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comrce Hubcomrce HubAdmin Guide

What Marketplace partners manage themselves

For: comrce staff who onboard Marketplace partners, and the partners' own usersRequires: The Marketplace Partner role for partner users; Admin, Super Admin or Marketplace Editor to assign ownersScreenshots show sample data

Partner self-service lets a partner company keep its own Marketplace listings up to date. Its staff sign in to the comrce Hub staff console with the Marketplace Partner role. They see, edit and translate only the partners they own, and nothing else in the console.

What it does

Section titled “What it does”

Without self-service, every change a partner wants becomes a ticket for the Marketplace team. Full Marketplace access is no option either, because partners would see competitors and could change the structure. Partner self-service gives each partner company one or more users with the Marketplace Partner role, who own specific partners:

Every change also goes to the audit trail with the partner user’s name. Staff with full Marketplace access can review there what a partner changed.

Before you start

Section titled “Before you start”
RequirementDetails
Partner user accountA Hub Team member with the Marketplace Partner role, invited in Hub Team. See Inviting team members and partners.
OwnershipSet the partner user as Owner on each existing partner in Create or edit a partner. Partners the user creates are theirs automatically.
Visible structurePartner users can only add partners to visible services in visible sections.
CostNone. Partner users are ordinary Hub Team accounts.

Understanding ownership

Section titled “Understanding ownership”

A partner has at most one owner. Ownership decides everything a partner user can do with it. What you can do depends on your role:

  • As a Super Admin or Admin you can invite partner users and assign or clear the owner of any partner. You can also maintain every partner yourself.
  • As a Marketplace Editor you can do the same. You can invite new team members only with the Marketplace Partner role.
  • As a Marketplace Partner you can maintain, translate and delete the partners you own, and create new ones. You cannot assign owners.

From the partner user’s side:

SituationWhat the partner user can do
They own the partnerSee it, open Details and Content, edit, translate, delete it
Another partner user owns itNothing. It is invisible, and a direct link shows a save-first message.
No one owns itNothing. Only comrce staff can maintain it.
They create a new partnerThey become its owner automatically
Someone with full Marketplace access assigns them as ownerFull access from the next page load
They lose the Marketplace Partner roleOwnership of all their partners is removed automatically

How comrce Hub decides

Section titled “How comrce Hub decides”
  • Only owners can change a partner. A save, delete, logo upload or translation import for a partner the user does not own fails with an error.
  • Structure is out of reach. Partner users never create, edit, reorder or delete sections, services or filter options. They cannot reorder partners either.
  • Only visible places. New partners and moves go only into a visible service in a visible section. A partner may stay in its current service even if that service is hidden later.
  • Only visible filters. On the partner page, partner users assign visible filter options, plus any already assigned to their partner.
  • No ownership transfer. A partner user cannot give a partner to someone else or take one over.

What partner users never see

Section titled “What partner users never see”
  • Other partners, including hidden or unowned partners in the same service.
  • Hidden sections and services that contain none of their partners.
  • The Filter options card, the counter line and the structure buttons.
  • The owner field and the list of partner users.
  • Translation keys outside their own partners.

Setting it up in four steps

Section titled “Setting it up in four steps”

  1. Invite the partner user. In Hub Team, invite the partner’s contact with the Marketplace Partner role.

  2. Assign existing partners. In Marketplace, open Details on each of the company’s partners. Choose the user under Owner and save.

    The partner details tab for "Steuerkontor Hansen", opened with Details on its row in the Marketplace overview. Under "Partner details" the "Section" select shows "Tax and accounting" and the "Service" select "VAT registration abroad", each with a red info icon that warns about moving translations. Below are "English name" (Steuerkontor Hansen), the "Owner" select with Miriam Schulte and her e-mail address, the "Short description", "Website" with the firm's web address, "Contact email", "Contact phone" and the "OIDC client" select set to "Steuerkontor Hansen portal". The Visibility switch is on, and a note points to the page content editor. At the bottom, Reset and the highlighted "Save partner" button save the details and close the tab.The partner details tab for "Steuerkontor Hansen", opened with Details on its row in the Marketplace overview. Under "Partner details" the "Section" select shows "Tax and accounting" and the "Service" select "VAT registration abroad", each with a red info icon that warns about moving translations. Below are "English name" (Steuerkontor Hansen), the "Owner" select with Miriam Schulte and her e-mail address, the "Short description", "Website" with the firm's web address, "Contact email", "Contact phone" and the "OIDC client" select set to "Steuerkontor Hansen portal". The Visibility switch is on, and a note points to the page content editor. At the bottom, Reset and the highlighted "Save partner" button save the details and close the tab.
    Partner details hold the listing data. The Owner field decides which partner user may edit this partner.
    What this screenshot shows
    Screen
    Partner details
    Highlighted
    “Save partner”: saves the partner details and closes the tab
    Also visible
    Section Tax and accounting, service VAT registration abroad; Owner: Miriam Schulte; OIDC client: Steuerkontor Hansen portal; Visibility on
    Purpose
    Editing a partner with full Marketplace access

  3. Make room for new listings (optional). Make sure the services the partner may add listings to are visible, in visible sections.

  4. Tell the partner user what to check. They sign in, open their partner with Content, review the page and upload translations.

Handing out access step by step is in Add a partner to the Marketplace and connect their app.

Every setting, explained

Section titled “Every setting, explained”

Partner users have no settings of their own. Staff with full Marketplace access decide what they can do with these settings.

Owner, the access switch

Section titled “Owner, the access switch”
Where
Marketplace › Details › Owner. Saved with Save partner.
What
One user with the Marketplace Partner role, or none. Searchable by name and email. Clearing it removes the partner user’s access at once.
Why
One field decides who outside comrce may change this listing.

The Marketplace Partner role

Section titled “The Marketplace Partner role”
Where
Hub Team, on the team member’s page. See Managing team members.
What
Gives access to the Marketplace area only. Removing the role, or changing it to another role, clears the user’s ownership of every partner.
Why
The role opens the Marketplace area. Ownership decides which partners the user may change.

Section and service visibility

Section titled “Section and service visibility”
Where
The visibility switches in Create or edit a section and Create or edit a service.
What
Partner users create or move partners only into visible services in visible sections. Hidden sections without their partners disappear from their view.
Why
Partners should list themselves only where comrce has opened the Marketplace for them.

Filter option visibility

Section titled “Filter option visibility”
Where
The visibility switch in Create or edit a filter.
What
Partner users are not offered hidden filter options, except those already assigned to their partner.
Why
Prepare a new category before partners can pick it.

How the settings combine

Section titled “How the settings combine”
Has roleIs ownerService and section visiblePartner user can
YesYesYesEdit, translate, delete, and add new partners there
YesYesNoEdit, translate and delete the partner. Not add new ones there.
YesNoYesAdd new partners there. Not see others’ partners.
NoAnyAnyNothing in the Marketplace

Partner self-service in the overview

Section titled “Partner self-service in the overview”

A partner user’s overview has the description "Configure your partner information and its translations." and no counter line. Its only buttons on top are New partner and Translations.

What they seeMeaning
Section and service cards without arrows, Settings or DeleteStructure is read-only
Their partner rows with Details, Content, DeleteThey own these partners
New partner on a serviceThe service is visible and open for new listings
"No partners yet for this service." on a visible serviceThey own no partner here
The same Marketplace overview as a Marketplace partner user, Miriam Schulte, sees it. The left sidebar shows only the Marketplace entry. Below the heading the description reads "Configure your partner information and its translations." There is no counter line, and the only buttons are "New partner", which is highlighted, and "Translations". The section "Tax and accounting" appears without move arrows, Settings or Delete; its service "VAT registration abroad" lists only the partner she owns, Steuerkontor Hansen, with Details, Content and Delete. The hidden partner and the Filter options card are not shown. "New partner" opens the partner form, limited to visible sections and services.The same Marketplace overview as a Marketplace partner user, Miriam Schulte, sees it. The left sidebar shows only the Marketplace entry. Below the heading the description reads "Configure your partner information and its translations." There is no counter line, and the only buttons are "New partner", which is highlighted, and "Translations". The section "Tax and accounting" appears without move arrows, Settings or Delete; its service "VAT registration abroad" lists only the partner she owns, Steuerkontor Hansen, with Details, Content and Delete. The hidden partner and the Filter options card are not shown. "New partner" opens the partner form, limited to visible sections and services.
A Marketplace partner user sees only the partners they own and can add new ones. The structure stays read-only.
What this screenshot shows
Screen
Marketplace
Highlighted
“New partner”: opens an empty partner form in a new tab
Also visible
Signed in with only the Marketplace Partner role; The description partner users see; Only their own partner, Steuerkontor Hansen; No counter line and no Filter options card
Purpose
What a partner company's own account sees in the overview

Creating partners as a partner user

Section titled “Creating partners as a partner user”

The partner form has no owner field. English name and short description share a row. Sections and services offer only visible ones. After saving, the partner user is the owner.

Why: a partner company can add a second listing, such as a payroll service, without waiting for comrce.

The Create partner tab as the Marketplace partner user Miriam Schulte sees it; the sidebar shows only Marketplace. The form has no Owner field: the highlighted "English name" field, filled with "Steuerkontor Hansen Payroll", and "Short description" sit side by side in one row. Section and Service are empty selects; they only offer sections and services that are visible in the Marketplace. Website, Contact email, Contact phone, OIDC client and the Visibility switch follow as in the full form. When she saves, comrce Hub makes her the owner automatically and e-mails everyone with the Marketplace Editor role about the new listing.The Create partner tab as the Marketplace partner user Miriam Schulte sees it; the sidebar shows only Marketplace. The form has no Owner field: the highlighted "English name" field, filled with "Steuerkontor Hansen Payroll", and "Short description" sit side by side in one row. Section and Service are empty selects; they only offer sections and services that are visible in the Marketplace. Website, Contact email, Contact phone, OIDC client and the Visibility switch follow as in the full form. When she saves, comrce Hub makes her the owner automatically and e-mails everyone with the Marketplace Editor role about the new listing.
Partner users get the same form without the Owner field. Whatever they create belongs to them.
What this screenshot shows
Screen
Create partner
Highlighted
“English name”: name of the new partner
Also visible
Signed in with the Marketplace Partner role; No Owner field; English name and Short description in one row
Purpose
A partner company adding its own listing

Partner pages of own partners

Section titled “Partner pages of own partners”

The page editor is the same as for staff, with filter options limited to visible ones plus those already assigned.

Why: partners know their own offer best, and filters stay under comrce’s control.

The partner page editor for Steuerkontor Hansen as the partner user Miriam Schulte sees it; the sidebar shows only Marketplace. The English about text is filled in, the "Category" select shows "Tax advisor", and the highlighted "Compatible with" checklist offers Billbee, VentoryOne, Amainvoice and Replyco, with Billbee and Amainvoice ticked. Partner users are offered only filter options that are visible in the Marketplace, plus any already assigned to their partner, so the hidden category "Agency" is not in the list. The Important info rows follow below with their own visibility switches.The partner page editor for Steuerkontor Hansen as the partner user Miriam Schulte sees it; the sidebar shows only Marketplace. The English about text is filled in, the "Category" select shows "Tax advisor", and the highlighted "Compatible with" checklist offers Billbee, VentoryOne, Amainvoice and Replyco, with Billbee and Amainvoice ticked. Partner users are offered only filter options that are visible in the Marketplace, plus any already assigned to their partner, so the hidden category "Agency" is not in the list. The Important info rows follow below with their own visibility switches.
Partner users edit their own page with the same editor, limited to filter options that are visible.
What this screenshot shows
Screen
{{partnerLabel}} Page
Highlighted
“Compatible with”: ticks the tools the partner works with
Also visible
Signed in with the Marketplace Partner role; Category Tax advisor; Hidden filter options are not offered
Purpose
A partner company editing its own page

Partners they do not own

Section titled “Partners they do not own”

A direct link to another owner’s partner shows "Save the partner first to edit page content." instead of the page. The details form opens empty, and saving fails.

Why: partner users never see another partner’s data.

What the partner user Miriam Schulte sees when she opens, by a direct link, the page editor of PaketPilot, a partner owned by another partner user. Instead of the editor, a dashed box in the middle of the tab says "Save the partner first to edit page content." The text is highlighted. The message is misleading here: the partner exists, but it does not belong to her, so comrce Hub does not send it to her browser at all and she cannot see or change it.What the partner user Miriam Schulte sees when she opens, by a direct link, the page editor of PaketPilot, a partner owned by another partner user. Instead of the editor, a dashed box in the middle of the tab says "Save the partner first to edit page content." The text is highlighted. The message is misleading here: the partner exists, but it does not belong to her, so comrce Hub does not send it to her browser at all and she cannot see or change it.
A partner owned by someone else cannot be opened. The editor shows a save-first message instead.
What this screenshot shows
Screen
{{partnerLabel}} Page
Highlighted
“Save the partner first to edit page content.”: nothing to click: the page shows only a message
Also visible
A dashed message box instead of the editor
Purpose
What partner users see on a partner they do not own

Partner self-service in the translations

Section titled “Partner self-service in the translations”
Where
Marketplace › Translations.
What
The diagnostics, the download and the upload cover only their own partners’ keys. Those are name, short description, about text, info rows and cards. Rows for other keys are reported as structural mismatches and skipped.
Why
Partners deliver their own translations without seeing or touching anyone else’s texts.
  • A partner translates their about text into German → download, fill the de column, upload.
  • A partner adds a fourth card → saves the page, downloads again, translates the new card keys.
  • A partner uploads an old file with a section title → that row is a structural mismatch, and nothing else changes.
The Marketplace Translations tab as the partner user Miriam Schulte sees it. The "Download / upload" card offers "Download CSV" and the highlighted "Upload CSV" button. The "Language diagnostics" card counts only the keys of her own partner, Steuerkontor Hansen: German (de) and English (en) both show 15/15 and the green word "Complete". Her download contains only those rows, and an upload changes only those keys; rows for any other partner or section are reported as structural mismatches and skipped.The Marketplace Translations tab as the partner user Miriam Schulte sees it. The "Download / upload" card offers "Download CSV" and the highlighted "Upload CSV" button. The "Language diagnostics" card counts only the keys of her own partner, Steuerkontor Hansen: German (de) and English (en) both show 15/15 and the green word "Complete". Her download contains only those rows, and an upload changes only those keys; rows for any other partner or section are reported as structural mismatches and skipped.
Partner users translate only their own partner's texts. The counts and the CSV are limited to those keys.
What this screenshot shows
Screen
Marketplace Translations
Highlighted
“Upload CSV”: opens the upload dialog
Also visible
German 15/15, Complete; English 15/15, Complete
Purpose
A partner company translating only its own texts

Emails on partner changes

Section titled “Emails on partner changes”
Where
The inbox of every user with the Marketplace Editor role.
What
A partner user creates a partner, saves its details or saves its page. Each Marketplace Editor then gets an email naming the partner user, partner, section and service. It links to the partner in the console. Saves by any other role send no email. Without any Marketplace Editor, no email goes out.
Why
Staff with the Marketplace Editor role review what partners publish under the comrce name.

What you need to know

Section titled “What you need to know”
TopicFact
One ownerA partner has at most one owner. Ownership cannot be shared.
Role changeLosing the partner role clears all ownerships of that user.
DeletingPartner users can delete their own partners, with the same cascade as any other deletion of a partner.
ReorderingNot possible for partner users.
Language of inputEnglish in the forms. Other languages come through the CSV.
EmailsSee Emails on partner changes.
Wrong role in the consoleStaff with other roles see an error message instead of the Marketplace.

Frequently asked questions

Section titled “Frequently asked questions”

General

Section titled “General”

What can a partner user change?

Section titled “What can a partner user change?”

Only partners they own. That covers the details such as name, short description, website and contact data. It also covers the page, with about text, filters, info rows, cards and logo, and the translations of those texts. Partner users can also create partners in visible services and delete their own.

Can a partner user see other partners in the Marketplace console?

Section titled “Can a partner user see other partners in the Marketplace console?”

No. The overview, the page editor and the translations contain only their own partners. Other partners, even in the same service, never reach them. A direct link to such a partner shows a save-first message.

Does a partner user see anything besides the Marketplace?

Section titled “Does a partner user see anything besides the Marketplace?”

No. The Marketplace Partner role only opens the Marketplace area of the staff console. The sidebar shows the Marketplace entry alone. Companies, users, logs and settings are not available to them.

Is a partner user the same as a seller in comrce Hub?

Section titled “Is a partner user the same as a seller in comrce Hub?”

No. Sellers use the customer area of comrce Hub with their company. Partner users are Hub Team accounts with the Marketplace Partner role. They are invited by comrce and maintain listings rather than browse them.

Setup

Section titled “Setup”

How do I give a partner company access to its listing?

Section titled “How do I give a partner company access to its listing?”

Invite the company’s contact in the Hub Team with the Marketplace Partner role. Once they accept, open Details on each of the company’s partners in the Marketplace overview. Choose the user as Owner and save.

Can two people at the same partner company edit the same listing?

Section titled “Can two people at the same partner company edit the same listing?”

Not both as owners. A partner has one owner. Invite both people, assign each listing to one of them, and reassign the owner when responsibilities change.

What happens when I remove the partner role from a user?

Section titled “What happens when I remove the partner role from a user?”

comrce Hub removes that user’s ownership of all partners. The partners stay listed and visible to sellers. Only comrce staff can change them until a new owner is assigned.

Can a Marketplace Editor invite partner users?

Section titled “Can a Marketplace Editor invite partner users?”

Yes. Users with the Marketplace Editor role invite new team members, but only with the Marketplace Partner role. Staff with the Admin or Super Admin role can invite partner users too.

Creating and editing

Section titled “Creating and editing”

Why can a partner user not add a partner to a service?

Section titled “Why can a partner user not add a partner to a service?”

The service or its section is hidden. Partner users create partners only in visible services in visible sections. Make the service and section visible. Or have someone with full Marketplace access create the partner and assign the owner.

Why does a partner user not see a category we created?

Section titled “Why does a partner user not see a category we created?”

The category is hidden. Partner users only get visible filter options, plus any already assigned to their partner. Switch the filter option to visible. Or assign it to the partner yourself, with full Marketplace access.

Can a partner user move their partner to another service?

Section titled “Can a partner user move their partner to another service?”

Yes, within the visible services of visible sections. They choose another section and service in the details form. The partner’s texts move with it in every language, and every Marketplace Editor gets the usual email.

Can a partner user change the owner of their partner?

Section titled “Can a partner user change the owner of their partner?”

No. Partner users do not see the owner field, so they cannot change the owner. Staff with the Marketplace Editor, Admin or Super Admin role assign or change owners.

Translations

Section titled “Translations”

Which texts does a partner user’s translation CSV contain?

Section titled “Which texts does a partner user’s translation CSV contain?”

The texts of every partner they own, in every configured language. That is the name, short description and about text, plus the info rows and cards. Section, service, tag and filter texts are not included.

What happens if a partner user uploads rows for other partners?

Section titled “What happens if a partner user uploads rows for other partners?”

The import summary reports those rows as structural mismatches and skips them. Only keys of the partners they own are written. Everyone else’s texts stay untouched.

Notifications and audit

Section titled “Notifications and audit”

Who is notified when a partner user edits their page?

Section titled “Who is notified when a partner user edits their page?”

Every user with the Marketplace Editor role gets an email naming the partner user and the partner. It links to the partner in the console. Changes by any other role send no such email.

Why was no email sent when a partner deleted its listing?

Section titled “Why was no email sent when a partner deleted its listing?”

The email goes out only when a partner user creates a partner or saves its details or page. Deleting a partner or changing its logo sends no email. Check the audit trail for those events.

How can I see everything a partner user changed?

Section titled “How can I see everything a partner user changed?”

Open the partner user’s page in the Hub Team and use View Logs. Or filter Logs by that user. Every Marketplace change they made appears with the event type, the time and the partner.

Access problems

Section titled “Access problems”

A partner user sees “Save the partner first to edit page content.” What does it mean?

Section titled “A partner user sees “Save the partner first to edit page content.” What does it mean?”

They opened the page of a partner they do not own, or of a deleted one. Partner users cannot open partners of other owners. Assign the partner to them as owner if they should maintain it.

A partner user’s save fails with a general error. Why?

Section titled “A partner user’s save fails with a general error. Why?”

The partner may belong to someone else now. Or the chosen service or a picked filter option was hidden meanwhile. Reload the overview, check ownership and visibility, and try again.

The partner user sees an empty Marketplace. Why?

Section titled “The partner user sees an empty Marketplace. Why?”

They own no partners yet, and no section has a visible service open for new listings. Assign their partners as owner, or make the services they may list in visible.

Troubleshooting

Section titled “Troubleshooting”
SymptomWhat to check
The partner user sees no partnersOwnership: is the user set as Owner on the partners? Did they lose the role?
"Save the partner first to edit page content."The partner belongs to another user or was deleted.
New partner is missing on a serviceThe service or its section is hidden.
A category or tool is missing in their page editorThe filter option is hidden.
"Failed to save partner." when they saveOwnership changed, the service was hidden, or a hidden filter option was chosen.
Their CSV upload changed nothingAll rows were outside their partners (structural mismatches), or the cells were empty.
No email arrives after a partner’s changeNo user has the Marketplace Editor role, or the change was a deletion or logo change.
A partner user asks to reorder their partnersPartner users cannot reorder partners. A Marketplace Editor moves the partner with the arrows in the overview.
Section titled “Related”