Working with logs
“Who changed this?” has an answer in Logs. comrce Hub records every sign-in, password change, invitation, role change, company edit and Marketplace or News change as an event. The four connected tools report their own events into the same list. Events cannot be edited or deleted in the console, so what you read here is the evidence.
The page at a glance
Section titled “The page at a glance”
What this screenshot shows
- Screen
- Logs
- Highlighted
- “Logs”: none (orientation)
- Also visible
- Actor switch All / External / Internal; Filters: search, Company, User, Sources, Event Types, date range; Impersonation badge with the team member email under the customer email
- Purpose
- Shows what this area is about: the recorded events and how to narrow them
| Page | What it is for |
|---|---|
| Logs | The event list with search, actor switch and filters for company, user, source, event type and date |
| The audit trail | How events are recorded, the six ways in, and every event type |
What you can do here
Section titled “What you can do here”- Look up everything that happened in one company or to one person. Logs
- Find out who changed something. Find out who changed something
- Check regularly who on the team can do what. Check regularly who on the team can do what
- Find what a team member did inside a customer’s account with a service PIN. The audit trail
- Read the details of any event in its payload. Logs
Concepts
Section titled “Concepts”- Staff roles and what they can do: who may open the Logs.
- Working in a customer’s account with a service PIN: why some events carry a team member’s email under the customer’s.
Who can use this
Section titled “Who can use this”- Super Admin, Admin and Supporter open the Logs from the sidebar.
- As a Supporter, you see customer events only.
- As a Marketplace Editor, you open them only from a Marketplace partner user’s page, limited to that partner.
Reading the Logs changes nothing in the account you look at.